Lead System Engineer

<b>Job Title: L3 – Lead Systems Support Engineer (SME)&nbsp;</b><br>Base Location: Bangalore<br>Experience: 5–10 Years&nbsp;<br>Shift Timing: 24/7 rotational<br>Prerequisite: Deep&nbsp;expertise&nbsp;in enterprise platforms and RCA practices&nbsp;<br>Range of Year Experience - Min Year: 5&nbsp;<br>Range of Year Experience - Max Year: 10 years&nbsp;<br>Relevant Experience: 5+ years in system engineering or platform support&nbsp;<br><b>Role Summary:&nbsp;</b><br>We are hiring L3 Support Engineers with deep domain&nbsp;expertise&nbsp;to manage critical escalations, lead root cause analysis, and drive platform improvements.&nbsp;You’ll&nbsp;be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers.&nbsp;<br><b>Key Responsibilities:&nbsp;</b><ul><li>

• Own escalations for applications like SharePoint,&nbsp;PowerBI, Project Server, O365, VPN.&nbsp;</li></ul><ul><li>
• Drive RCA completion for P1/P2 incidents within 10–25 business days.&nbsp;</li></ul><ul><li>
• Support changes, configurations, and enhancements (L2/L3 scope).&nbsp;</li></ul><ul><li>
• Lead and contribute to CAB processes, technical audits, and platform reviews.&nbsp;</li></ul><ul><li>
• Act as an SME for automation, scripting, and system health monitoring.&nbsp;</li></ul><ul><li>
• Create and&nbsp;maintain&nbsp;knowledge base articles and documentation.&nbsp;</li></ul><ul><li>
• Collaborate with application teams, DevOps, and vendors.&nbsp;</li></ul><b>Required Skills &amp; Qualifications:&nbsp;</b><ul><li>
• &nbsp;Bachelor’s in Engineering, Computer Science, or equivalent.&nbsp;</li></ul><ul><li>
• Advanced knowledge of Microsoft 365 stack, SharePoint (internal/external), AD/Azure AD.&nbsp;</li></ul><ul><li>
• Proficient with scripting (PowerShell), automation, CI/CD tooling.&nbsp;</li></ul><ul><li>
• Strong troubleshooting of enterprise-level networking, authentication, and integration issues.&nbsp;</li></ul><ul><li>
• Experience leading incident response and coordinating resolution efforts.&nbsp;</li></ul><b>Good to Have:&nbsp;</b><ul><li>
• Familiarity with Jira, CAB governance, and platform monitoring tools.&nbsp;</li></ul><ul><li>
• ITIL Intermediate or Microsoft Certified: Enterprise Administrator Expert.&nbsp;</li></ul><ul><li>
• Experience with OIDC flows and identity providers (e.g.,&nbsp;Keycloak, Azure AD).&nbsp;</li></ul>