Support Engineer

<p><strong>Role:</strong> Manhattan Warehouse Management System (WMS) Support Consultant<br><strong>Experience:</strong>&nbsp;2–5 years&nbsp;<br><strong>Project Type:</strong> Application Support&nbsp;<br><strong>Work Mode:</strong> Hybrid Mode</p><h3>Job Summary</h3><p>We are looking for an experienced Manhattan WMS Support Consultant to support and enhance warehouse management operations. The candidate will be responsible for production support, incident management, root cause analysis, SQL-based investigation, and coordination with business stakeholders to ensure smooth warehouse operations.</p><h3>Key Responsibilities</h3><ul><li>Provide L2/L3 application support for Manhattan WMS.</li><li>Analyze and resolve production incidents, service requests, and application issues within defined SLAs.</li><li>Perform root cause analysis and implement permanent fixes for recurring issues.</li><li>Use SQL, PL/SQL, and UNIX commands for data analysis and troubleshooting.</li><li>Support warehouse processes, including receiving, put-away, picking, packing, shipping, and inventory management.</li><li>Coordinate with business users, technical teams, and stakeholders to resolve issues.</li><li>Participate in testing, deployment, release activities, and production go-live support.</li><li>Maintain technical documentation, incident reports, and knowledge articles.</li><li>Identify opportunities for process improvement and automation.</li></ul><h3>Required Skills</h3><ul><li>Hands-on experience with Manhattan WMS.</li><li>Strong SQL and database troubleshooting skills.</li><li>Knowledge of UNIX/Linux commands and shell scripting.</li><li>Experience in incident, problem, and change management.</li><li>Good analytical, troubleshooting, communication, and stakeholder-management skills.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience supporting high-volume distribution centers and warehouse operations.</li><li>Knowledge of integrations, interfaces, and warehouse system configurations.</li><li>Experience working in a 24/7 production support environment.</li><li>Familiarity with ITIL processes and SLA management.</li></ul><h3>Education</h3><p>Bachelor’s degree in Computer Science, Information Technology, or a related discipline.</p>