Senior Support Engineer - Infinite Computer Solutions - Job Details

Infinite Computer Solutions · Bangalore

Collected role description

Applications / Technology<ul style="margin-top:8px; margin-bottom:8px"><li class="Mso List Bullet Cx Sp First" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Control-M Enterprise Manager/Client components.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Control-M Server environments for Production and Development.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Control-M Agents and associated job execution infrastructure.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Control-M File Watcher and Managed File Transfer (MFT).</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Service Now for incident, request and change management.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting.</li></ul> Control-M Operations & Support Analyst (L1/L2/L3)<ul style="margin-top:8px; margin-bottom:8px"><li class="Mso List Bullet Cx Sp First" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Provide shift-based Control-M monitoring and operational support, including job execution, alerts, late starts, failures and batch completion monitoring.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Perform L1/L2/L3 troubleshooting, job restart/recovery, log analysis and resolution in accordance with approved SOPs and runbooks.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Perform Control-M operational administration, including agent monitoring, configuration support, Control-M product patching and environment health checks.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Investigate incidents, analyze root causes, create/update Service Now tickets and coordinate escalation with application, database, infrastructure and network teams.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Support production incidents, communicate status, impact, recovery actions and next steps to stakeholders.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Execute approved changes and scheduling updates and validate successful job execution following recovery or change implementation.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Support daily execution and forecast reporting and identify recurring operational issues.</li><li class="Mso List Bullet Cx Sp Last" style="margin-top:8px; margin-bottom:8px; margin-left:8px; text-align:justify">Recommend practical improvements to monitoring, recovery procedures, alert reduction and batch stability.</li></ul><h2 style="margin-top:11px; margin-bottom:5px">Scheduling, Job & Calendar Support</h2><ul style="margin-top:8px; margin-bottom:8px"><li class="Mso List Bullet Cx Sp First" style="margin-top:8px; margin-bottom:8px; text-align:justify">Create/modify Control-M jobs, schedules, calendars, dependencies & related configurations based on approved requests</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; text-align:justify">Disable, decommission or otherwise modify jobs/calendars as authorized by Cal Optima.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; text-align:justify">Analyze job dependencies, scheduling constraints and upstream/downstream impacts before implementing changes.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; text-align:justify">Validate changes in appropriate non-production environment, following Cal Optima change/release management procedures for Production implementation.</li><li class="Mso List Bullet Cx Sp Middle" style="margin-top:8px; margin-bottom:8px; text-align:justify">Provide 8 x 5 scheduling/job/calendar support during standard U.S. business hours for approved requests.</li><li class="Mso List Bullet Cx Sp Last" style="margin-top:8px; margin-bottom:8px; text-align:justify">Include up to 40 new/incremental job creation or modification requests and up to 40 expedited changes per month; BAU fixes have no stated monthly cap, subject to scope and dependencies.</li></ul>

Job description Applications / Technology Control-M Enterprise Manager/Client components. Control-M Server environments for Production and Development. Control-M Agents and associated job execution infrastructure. Control-M File Watcher and Managed File Transfer (MFT). Service Now for incident, request and change management. Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting. Control-M Operations & Support Analyst (L1/L2/L3) Provide shift-based Control-M monitoring and operational support, including job execution, alerts, late starts, failures and batch completion monitoring. Perform L1/L2/L3 troubleshooting, job restart/recovery, log analysis and resolution in accordance with approved SOPs and runbooks. Perform Control-M operational administration, including agent monitoring, configuration support, Control-M product patching and environment health checks. Investigate incidents, analyze root causes, create/update Service Now tickets and coordinate escalation with application, database, infrastructure and network teams. Support production incidents, communicate status, impact, recovery actions and next steps to stakeholders. Execute approved changes and scheduling updates and validate successful job execution following recovery or change implementation. Support daily execution and forecast reporting and identify recurring operational issues. Recommend practical improvements to monitoring, recovery procedures, alert reduction and batch stability. Scheduling, Job & Calendar Support Create/modify Control-M jobs, schedules, calendars, dependencies & related configurations based on approved requests Disable, decommission or otherwise modify jobs/calendars as authorized by Cal Optima. Analyze job dependencies, scheduling constraints and upstream/downstream impacts before implementing changes. Validate changes in appropriate non-production environment, following Cal Optima change/release management procedures for Production implementation. Provide 8 x 5 scheduling/job/calendar support during standard U.S. business hours for approved requests. Include up to 40 new/incremental job creation or modification requests and up to 40 expedited changes per month; BAU fixes have no stated monthly cap, subject to scope and dependencies. Qualifications Any degree with IT Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8 Senior Support Engineer | Infinite Computer Solutions View application status View your applications {{tg Settings.Job Details Apply Button Text}} Easy Apply Save {{job Details Button Text}} Refer Show related jobs The job posting you are looking for has expired or the position has already been filled. If you are interested in one of our other opportunities, please visit our career site. We are experiencing an issue with our job search. Please try again later. Featured Job Allows Referral Next Job There are no next jobs in this list. Quick Apply Quick Apply Close Back We're sorry ... We only allow one application for this job and you have already applied to: {{Error Message Job Title}} Application limit reached. {{Limit Exceeded Message}} {{Error Message Job Title}} Scroll to top