Deputy Manager - Parts Service

Ballabgarh, IN Position: Product Specialist (Backhoe Loaders) Department: Product Support Location: Ballabgarh Designation: Manager Experience: 10–15 Years Role Purpose The Product Specialist – Backhoe Loaders is responsible for driving product reliability, field performance, and customer satisfaction through structured technical support, deep root cause analysis, and cross-functional collaboration. The role acts as a critical link between field operations, engineering, quality, and manufacturing teams, ensuring timely resolution of product concerns and successful execution of New Product Introduction (NPI) initiatives across domestic and export markets. Key Accountabilities 1. Field Support & Technical Expertise 2. Concern Management & Product Improvement 3. New Product Introduction (NPI) & Early Life Support 4. Analytics, Reporting & Governance 5. Dealer & Customer Interface Key Success Metrics (KPIs) Skills & Experience Requirements © 2026 J C Bamford Excavators Ltd.