Customer Support Specialist - SME

UST Job Title: Lead I - BPM Who we are Job Description:

• Inquiry Escalation & Coordination: Process and route inquiries related to customer safety, privacy, accessibility, and application support to designated teams per established procedures.
• Data Security & Privacy: Strictly protect customer Personally Identifiable Information (PII) and ensure full compliance with privacy protocols. • Prior experience following standardized workflows, scripts, and escalation channels. 
 • Strong commitment to data privacy, confidentiality, and compliance standards. 
 • Willing to work in night shift and support US clients. 
 • Atleast 1 year of experience in any US process / supporting US clients. 
 • Looking for 5+ yrs of experience this above experience. 
 At UST, our culture is built on our core values: 
 Humility: 
 We listen, learn, and act selflessly. 
 Humanity: 
 We strive to improve the lives of others through our work.

Integrity: