Associate-Service Desk-PTP

<span class="jobdescription"><p style="text-align:left"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Location</strong>: Airoli, Navi Mumbai</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Shift timing</strong>: 3:30am to 12:30pm</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>About the Role: </strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Scope:</strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">- Receiving queries from vendors and employees and accordingly resolving it themselves or<br> routing it to the right person in the AP team for resolution. Queries may be related to all the three<br> areas (AP, Payments Processing, Times &amp; Expenses)</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">- Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs<br> defined between Operating Companies and BSC and is within a strong internal control<br> framework.</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">- Collaborate with the Service Management team to understand and effectively implement SLA.</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the<br> escalation process and push back where this is not the case;</span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Desired Candidate Profile:</strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">0-2 years of experience in Acoounts Payable</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Experience in handling vendor queries</span></span></p> <p> </p> </span>