Senior Associate - German Language - Service Desk - Procure To Pay 2 1

<span class="jobdescription"><div> <div><span style="font-size:10.0pt"><span><span>Location:</span></span><span><span> Airoli, Navi Mumbai</span></span></span></div> </div> <div> <div><span style="font-size:10.0pt"><span><span>Shift:</span></span><span><span> 11:30 am to 8:30 pm (home drop facility provided)</span></span></span></div> </div> <div> <div><span style="font-size:10.0pt"> </span></div> </div> <div> <div><span style="font-size:10.0pt"><span>Job responsibilities included but not limited to:</span></span></div> </div> <ul style="list-style-type:none"> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span> Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times &amp; Expenses)</span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span> Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. </span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span>Collaborate with the Service Management team to understand and effectively implement SLA. </span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span>Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; </span></span></div> </li> </ul> <div> <div><span style="font-size:10.0pt"><span>Desired candidate profile:</span></span></div> </div> <ul style="list-style-type:none"> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span> German language proficiency of level B2 or above (or equivalent) </span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span>Ability to utilize information from a wide variety of sources </span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span>Excellent stakeholder engagement skills and ability to communicate effectively across all levels. </span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span>Experience of SAP will be an added advantage</span></span></div> </li> <li style="list-style-type:disc;font-size:10.0pt"> <div><span style="font-size:10.0pt"><span> Knowledge or understanding of accounting terms/ commerce background will be an added advantage.</span></span></div> </li> </ul> </span>