Associate - Master Data Management

<span class="jobdescription"><p><span><strong>Job Purpose:</strong> The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework.</span></p> <p><span><strong>Accountabilities:</strong></span></p> <ul> <li> <p><span><strong>Transactional Activities:</strong></span></p> <ul> <li> <p><span>Manage activities related to Vendor, Customer, and Material master data in the system.</span></p> </li> <li> <p><span>Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system.</span></p> </li> <li> <p><span>Define and implement Master Data Management (MDM) solutions.</span></p> </li> <li> <p><span>Perform data profiling and data quality assessments of source systems to draft data quality rules.</span></p> </li> <li> <p><span>Authorize the creation and maintenance of master data.</span></p> </li> <li> <p><span>Create and maintain Master Data in SAP according to approved requests.</span></p> </li> <li> <p><span>Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors.</span></p> </li> <li> <p><span>Restrict and detect unauthorized access to data.</span></p> </li> <li> <p><span>Ensure defined periodic reporting.</span></p> </li> <li> <p><span>Ensure compliance with the QA framework.</span></p> </li> <li> <p><span>Participate in continuous improvement projects within Shared Services.</span></p> </li> </ul> </li> <li> <p><span><strong>Service Excellence:</strong></span></p> <ul> <li> <p><span>Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework.</span></p> </li> <li> <p><span>Partner with the Service Management team to:</span></p> <ul> <li> <p><span>Provide input for service reporting.</span></p> </li> <li> <p><span>Facilitate service transitions when required.</span></p> </li> <li> <p><span>Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner.</span></p> </li> </ul> </li> <li> <p><span>Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed.</span></p> </li> </ul> </li> </ul> <p><span><strong>Skills &amp; Desired Experience:</strong></span></p> <ul> <li> <p><span>1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function.</span></p> </li> <li> <p><span>Master Data Management certification is preferred.</span></p> </li> <li> <p><span>Good understanding of business systems.</span></p> </li> <li> <p><span>Ability to analyze and utilize information from a wide variety of sources.</span></p> </li> <li> <p><span>Logical, process-based approach to problem resolution.</span></p> </li> <li> <p><span>Credibility, trust, and professionalism.</span></p> </li> </ul> <p><span><strong>Educational Qualification:</strong></span></p> <ul> <li> <p><span>Bachelor’s Degree / Postgraduate in any field.</span></p> </li> <li> <p><span>Knowledge of SAP is preferred.</span></p> </li> </ul> </span>