Program Manager

Job Title: Program Manager Experience: 4-6 Years Location: Bengaluru (Hybrid) Core Mindset & Expectations AI / Builder-First Mindset: Expected to leverage Claude Code to 10X individual contribution and output. Capacity for Invention & Innovation: Demonstrate curiosity-driven, first-principles reasoning to design processes, guardrails, and mechanisms while working backward from desired outcomes to execute smartly. Builder Mindset: Proactively build scalable mechanisms and take end-to-end ownership. Culture Champion: Live and breathe our core values, serving as a role model across teams. Key Responsibilities 1. Operating Cadence & Governance Weekly/Quarterly Operational Health Reviews : readiness checks, facilitation, MOM, and action-item tracking to closure Steer the 6-monthly operating plan reviews, ensuring pods stay aligned to roadmap commitments Coordinate half-yearly sync meetings — invites, readiness, minutes, and follow-through on action items 2. Production Reliability & RCA Production Outage and RCA process end-to-end: ensure outages are logged, resolved and RCAs are filed, learnings are documented and shared, and remediation actions are tracked to completion Monitor monthly outage summary for the exco newsletter review Support weekly Algebrik outage monitoring calls and emerging Customer Service outage tracking 3. Linear & Git Hygiene and Compounding Knowledge Moats Conduct daily and weekly Linear hygiene audits across pods — flag stale projects, missing status updates, and misaligned hierarchy (Initiative → Sub-Initiative → Project → Issue) Run Git hygiene audits — surface open branches and aging PRs, nudge approvers to close the loop Track and surface reports on Linear and Git SLAs for management to take action on externally made commitments and internal execution excellence 4. Reporting & Communication Produce the weekly projection (aka “Nirnay”) completion report (Linear + Claude Code driven), shared monthly org-wide Orchestrate the monthly newsletter for ExCo and leadership, collated from all product pods Own first-line triage of "paper cuts" — unplanned asks from other teams — resolving or routing them without burdening pod leads 5. Cross-Functional Execution & Guardrails Support RBI/audit compliance workstreams in close partnership with the Product and Compliance functions — tracking commitments, deadlines, and evidence gathering Coordinate resolution of cross-tool issues (e.g., Trackwizz, Screenza) by bringing the right people together, even without deep tool-level expertise 6. People & Process Optimization Exercise "trust but verify" oversight for delegated coordination and EA-related workstreams. Systematically optimize recurring processes, transferring ownership while maintaining light-touch review. Qualifications & Requirements 4–6 years total experience in program management, technical project management, or a chief-of-staff-adjacent role, ideally in a scaling tech/fintech environment Demonstrated ownership of operating cadences (stand-ups, health reviews, reporting) at org or multi-team scale — not just single-project coordination Working fluency with Linear or equivalent tool, Git/GitHub fundamentals (branches, PRs, cycle time concepts), and comfort reading dashboards/metrics without hand-holding Prior exposure to production incident/RCA processes is a strong plus Bachelor's degree in a relevant field; MBA or equivalent is a plus but not required Core Competencies & Skills Cross-functional stakeholder management (engineering, product, QA, compliance, leadership) Judgment-based prioritization and escalation — knows what to solve directly vs. what to route up Structured written and verbal communication (exec-ready reporting) Comfort with ambiguity and high-agency execution ("good mechanisms, not good intentions") Process continuous improvement mindset with the right attitude Role Expectations This is an ownership role, not a support role — the person is expected to run entire operating rhythms independently and exercise judgment on what needs escalation, not just track and remind.