Warehouse Manager

Job Title: Warehouse Manager Department: Supply Chain & Operations Location: Pune, Wagholi Role Summary We are looking for an experienced Warehouse Manager to run our fulfilment centre handling pharmaceutical and healthcare products. You will own end-to-end warehouse operations: inbound, storage, order processing, dispatch. The focus is on speed, accuracy, cost efficiency and strict regulatory compliance. You will lead a large, shift-based team and work closely with the network planning, procurement, customer experience, technology and quality teams to deliver on-time, in-full orders at scale. Key Responsibilities 1. Warehouse Operations Manage daily inbound (GRN, QC, putaway), storage, picking, packing, dispatch and returns processing. Ensure orders are processed within defined SLAs and cut-off times for first-mile handover to courier partners. Plan manpower, shifts and layouts to handle daily volume and peak or campaign spikes. Drive productivity through standard operating procedures, slotting optimization, pick-path design and wave/batch planning. 2. Pharma Compliance & Quality Ensure the warehouse operates in line with the Drugs and Cosmetics Act and Rules, drug licence conditions and applicable Good Distribution Practices (GDP). Implement FEFO, batch and expiry management, near-expiry alerts, and quarantine, recall and destruction procedures. Keep the site audit-ready for regulators, internal audits and partner audits; work with the Registered Pharmacist and Quality Head. 3. Inventory Control Maintain inventory accuracy or better through cycle counts, periodic audits and root-cause analysis of variances. Control shrinkage, damages and expiry write-offs; work with procurement and planning on replenishment and aged-stock liquidation. Ensure real-time stock accuracy between the WMS, ERP and storefront. 4. Systems & Process Improvement Own WMS usage and discipline on the floor; partner with tech and product teams on integrations, enhancements and issue resolution. Use RF scanners, barcoding and automation to reduce errors and manual effort. Lead continuous improvement (Lean, 5S, Kaizen) to cut cost per order and improve packing quality. 6. People Leadership Hire, train, coach and retain supervisors and associates; build a strong performance culture and succession pipeline. Set clear KPIs, run daily huddles and review performance regularly. Ensure workplace safety, statutory compliance (PF/ESI, labour laws, fire and safety) and a positive employee environment. 7. Reporting & Cost Management Own the warehouse P&L elements: manpower, rent, packaging, utilities and consumables. Publish daily, weekly and monthly dashboards on KPIs and present insights and action plans to leadership. Qualifications & Experience Graduate in any discipline 7 to 10 years of warehouse operations experience, with at least 4 to 5 years in a managerial role running a high-volume e-commerce, pharma, healthcare or FMCG fulfilment centre Hands-on experience managing a team of 100+ associates across multiple shifts.. Strong leadership, ownership and people-management skills Analytical, data-driven problem solving