Assistant Resident Manager/Resident Manager (Bangalore & Pune)
Housr · Bangalore
Collected role description
Oversee customer service & support processes and organize them to enhance customer satisfaction. Supervise staff from different direct/indirect departments and provide constructive feedback. Ensure that the company runs with legality and conformity to established regulations. Help to create a friendly team environment, providing support to colleagues & residents. Act as a role model for the team; setting and promoting a high level of service standards. Drive efficiencies for reactive and planned business. Manage the shift supervisor/s in scheduling the overall teams working activities. Vendor management and SLAs. Plan and organize effectively, with excellent attention to detail and problem-solving skills. Effectively engage with customers, colleagues and team members alike. Ensuring that security and safety regulations are met. Managing the overall P&L and sales for the property
Collected minimum qualification
Minimum 1-4 years of experience in a five-star hotel or Co-living setup. Must be good at handling customer issues. Should have handled operations, including maintenance, cleanliness and efficiency. He/she should have excellent communication skills. Graduate with a bachelor degree. Preference would be given to someone with a bachelor’s degree in Hotel Management
Collected preferred qualification
Candidate has to be ready to stay at the property. Accommodation and food will be provided by Housr
Collected experience requirement
1-4 years