Customer Care | Associate

<section class="pb-4 border-b border-surface-200 dark:border-surface-700"><h2 class="text-lg font-semibold text-surface-900 dark:text-white mb-3">About <!-- -->Fynd</h2><div class="text-surface-600 dark:text-surface-400 space-y-3 whitespace-pre-wrap">Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.</div></section> <section><h2 class="text-lg font-semibold text-surface-900 dark:text-white mb-3">Role Overview</h2><p class="text-surface-600 dark:text-surface-400 whitespace-pre-wrap">Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.</p></section> <section><h2 class="text-lg font-semibold text-surface-900 dark:text-white mb-3">Responsibilities</h2><ul class="list-disc list-inside space-y-2 text-surface-600 dark:text-surface-400"><li>Take ownership of customer issues</li><li>Troubleshoot problems and see them through to resolution</li><li>Escalate unresolved issues to the appropriate internal teams</li><li>Receiving and placing customer service telephone calls</li><li>Resolving customer complaints</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Be the first point of contact for customers and help resolve their queries.</li><li>Understand customer issues, troubleshoot them, and ensure they are resolved.</li><li>Escalate complex issues to the right internal teams and follow up until closure.</li><li>Build positive relationships with customers by providing prompt and reliable support.</li><li>Ensure high customer satisfaction through clear communication and timely resolutions.</li></ul></section> <section><h2 class="text-lg font-semibold text-surface-900 dark:text-white mb-3">Qualifications</h2><div class="space-y-4"><div><h3 class="text-sm font-medium text-surface-700 dark:text-surface-300 mb-2">Required</h3><ul class="list-disc list-inside space-y-1 text-surface-600 dark:text-surface-400"><li>Customer service</li><li>Product knowledge</li><li>Quality focus</li><li>Problem-solving</li><li>Documentation skills</li><li>Phone skills</li><li>Listening</li><li>Resolving conflict</li><li>Analysing information</li><li>Multi-tasking</li></ul></div></div></section> <section class="pt-4 border-t border-surface-200 dark:border-surface-700"><h2 class="text-lg font-semibold text-surface-900 dark:text-white mb-4">What do we offer?</h2><div class="space-y-5"><div><h3 class="text-base font-semibold text-surface-800 dark:text-surface-200 mb-2">Growth</h3><div class="text-surface-600 dark:text-surface-400 whitespace-pre-wrap">At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we&#x27;re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

Learning Wallet: Enrol in external courses or certifications to upskill—we&#x27;ll reimburse the costs to support your development.</div></div><div><h3 class="text-base font-semibold text-surface-800 dark:text-surface-200 mb-2">Culture</h3><div class="text-surface-600 dark:text-surface-400 whitespace-pre-wrap">We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture</div></div><div><h3 class="text-base font-semibold text-surface-800 dark:text-surface-200 mb-2">Wellness</h3><div class="text-surface-600 dark:text-surface-400 whitespace-pre-wrap">Your well-being is our priority.

Comprehensive Mediclaim policy for you, your spouse, children, and parents.</div></div><div><h3 class="text-base font-semibold text-surface-800 dark:text-surface-200 mb-2">Work Environment</h3><div class="text-surface-600 dark:text-surface-400 whitespace-pre-wrap">We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.</div></div><p class="text-surface-700 dark:text-surface-300 font-medium pt-2">Join us to be part of a dynamic environment where your ideas make an impact!</p></div></section> <section aria-labelledby="application-next-steps" class="p-6 sm:p-8 border-t border-surface-200 dark:border-surface-700"><h2 id="application-next-steps" class="text-base font-semibold text-surface-900 dark:text-white mb-3">What happens next?</h2><ol class="list-decimal pl-5 space-y-2 text-sm leading-relaxed text-surface-600 dark:text-surface-400"><li class="pl-1">Check your email for application confirmation.</li><li class="pl-1">The hiring team reviews your profile for the role.</li><li class="pl-1">Watch your inbox for hiring updates and next steps.</li></ol><p class="mt-3 text-xs leading-relaxed text-surface-500 dark:text-surface-400">Emails follow your notification preferences. Check spam or junk if needed.</p></section> <h2>Technical competencies</h2><ul><li>A graduate degree is preferred.</li><li>Good communication and problem-solving skills.</li><li>Basic knowledge of Microsoft Excel.</li><li>Familiarity with Microsoft Office and customer support tools is an added advantage.</li><li>Prior experience in Customer Support, Customer Service, or a similar role is preferred.</li><li>A positive attitude, willingness to learn, and a customer-first mindset.</li></ul>