Service Delivery Specialist

Bunge · Mohali

Collected role description

<hr> <table style="height:45.9972px;width:100%;border-style:solid;background-color:#043c5a;border-color:#aaa5a5" border="1"> <tbody> <tr style="height:45.9972px"> <td style="width:25%;height:42.9972px;text-align:center">City : Mohali </td> <td style="width:25%;height:42.9972px;text-align:center">State : Punjab (IN-PB) </td> <td style="width:25%;height:42.9972px;text-align:center">Country : India (IN) </td> <td style="width:25%;height:42.9972px;text-align:center">Requisition Number : 47051 </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:1021.0px;border-collapse:collapse;border:medium none currentcolor" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:65.8pt"> <td style="width:312.55pt;border:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Job Title IT ServiceDesk Specialist </td> <td style="width:261.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> Reporting Line BEA Service Manager lead Department: IT </td> <td style="width:191.95pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Date JD prepared Management Level: </td> </tr> <tr style="height:27.95pt"> <td style="width:765.5pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="4" valign="top"> Role Purpose Statement <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support </li> </ul> </td> </tr> <tr style="height:28.4pt"> <td style="width:517.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> Key Interfaces: Internal - External Internal: Internal: with all departments External: Suppliers </td> <td style="width:248.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> Dimensions </td> </tr> <tr style="height:9.85pt"> <td style="width:517.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <h2 style="margin:0.0in;text-align:center;font-size:11.0pt;font-family:Arial, sans-serif">Main Accountabilities</h2> </td> <td style="width:248.5pt;border:none;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <h2 style="margin:0.0in;text-align:center;font-size:11.0pt;font-family:Arial, sans-serif">Key Performance Indicators (KPIs)</h2> </td> </tr> <tr style="height:167.95pt"> <td style="width:517.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for NEtherland</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Patching, cabling supporting the DC team , Network Team</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Managing the Intune implementation and mobile telephony equipment for Switzerland</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure complete and updated inventory of all IT Assets and regularly do the inventory check </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Regular online proactive monitoring of all open service requests and monitoring allocation of the calls</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure that the services are delivered as per the agreed SLAs </li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Actively participate in IT projects in order to offer the best solutions (eg. VoIP, InTune)</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Participate in BEA Team meetings and supporting the BEA IT Projects </li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Escalate critical issues to Senior Management and suggest corrective action.</li> </ul> </td> <td style="width:248.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <ul style="list-style-type:square;margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Successful completion and delivery of IT support for Users <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Within timelines</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">High quality of solution -- Minimal set of defects </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Minimal/no business disruptions implementations</li> </ul> </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Process standardization & infrastructure readiness <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Harmonized processes in order to be able to improve efficiency of current support </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Solution in place to run defined process</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">High level of process adherence across BEA SD teams countries</li> </ul> </li> </ul> <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Daily technical support </li> </ul> <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Manage tickets following the priority </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure ticket creation</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Propose solution proactively </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Help users with day to day activity</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor Team Members activity </li> </ul> <ul style="list-style-type:square;margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="list-style:none;margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Training capabilities for the team </li> </ul> </li> </ul> </td> </tr> <tr style="height:4.4pt"> <td style="width:517.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <h6 style="text-align:center;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" align="center">Knowledge, Skills and Experience</h6> </td> <td style="width:248.5pt;border:none;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <h6 style="text-align:center;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" align="center">Competencies</h6> </td> </tr> <tr style="height:12.4pt"> <td style="width:517.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Education / diploma of IT support specialist or equivalent</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Bilingual (English / French)</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Good knowledge & experience of Windows products, Teams, Outlook , Office</li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Good knowledge of database design concepts Good knowledge & experience </li> <li style="line-height:12.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Doesn't need to know everything, but need to know where to find the information.</li> </ul> </td> <td style="width:248.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> Openness and Communications <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent communication and interpersonal skills</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Customer oriented </li> </ul> Teamwork: Team Oriented Personal Effectiveness <ul style="margin-top:2.0pt;margin-bottom:1.0E-4pt"> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Creative, capacity to think out-of-the-box</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Works well under pressure</li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Acts with discretion </li> <li style="margin:2.0pt 0.0in 1.0E-4pt 24.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Acts according to Bunge standards of ethics and integrity</li> </ul> </td> </tr> <tr style="height:12.4pt"> <td style="width:517.0pt;border:none;border-left:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> Decision-Making </td> <td style="width:248.5pt;border:none;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> </td> </tr> <tr style="height:12.4pt"> <td style="width:517.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:none;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> </td> <td style="width:248.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2" valign="top"> </td> </tr> </tbody> </table> <hr> At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com. Every day our people exemplify these values, which represent Bunge at its core:

We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge <hr>

Collected experience requirement

200+ years