Front Office Executive

<p>Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.</p>

<ul><li>Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors</li><li>Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.</li><li>Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.</li><li>Any matter which may affect the interests of <strong>the hotel</strong> should be brought to the attention of the Management.</li><li>Ensure quality and appropriateness of customer service provided.</li><li>To maintain Front Office log book and shift reports.</li><li>Respond to inquiries and resolve problems in an effective manner.</li><li>Ensure all guests receive a swift, smooth, professional and friendly check in and check out</li><li>Ensure quality in all aspects of the job.</li><li>Maintain record of all banquet and any other functions in the hotel.</li><li>Liaise with other departments for the resolution of day-to-day administrative and operational issues.</li><li>Carry out other duties which naturally fall within the reasonable expectations of the post.</li><li>Adhere to the Procedures &amp; Standards Manual.</li><li>Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.</li><li>Liaise with Housekeeping for the Room Status.</li></ul>

<ul><li>Diploma in Tourism / Hospitality Management</li><li>Minimum 2 years of relevant experience in a similar capacity</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage</li><li>Good working knowledge of MS Excel, Word, &amp; PowerPoint</li></ul>

<ul><li><strong>WHAT IS IN IT FOR YOU:</strong></li><li>Come As You Are</li><li>Work With Purpose</li><li>Grow, Learn and Enjoy</li><li>Explore Limitless Possibilities</li></ul>