Reservation Executive

<ul><li>Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,</li><li>Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,</li><li>Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,</li><li>Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,</li><li>Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,</li><li>Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,</li><li>Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,</li><li>Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,</li><li>Prepare and submit daily, weekly, and monthly reservation reports as required,</li><li>Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments,</li><li>Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.</li></ul>

<ul><li>Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,</li><li>Excellent verbal and written communication skills in English (additional languages are an asset),</li><li>Strong working knowledge of Opera PMS, CRM systems, and online booking channels,</li><li>Highly detail-oriented with strong organizational, planning, and multitasking skills,</li><li>Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,</li><li>Ability to work effectively under pressure while maintaining accuracy and professionalism,</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul>