Housekeeping Manager at Accor

Collected role description

Primary Responsibilities Business Performance<ul><li>Prepare periodical department budget & forecast, manage all operational costs within budgets</li><li>Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable</li><li>Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals</li><li>Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.</li></ul>Operation<ul><li>Compile and update Standard Operating Procedures for all areas of responsibility periodically</li><li>Ensure that all auditing and reporting standards are conveyed to staff and adhered to</li><li>Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner</li><li>Conduct quality control inspections of all areas of the hotel and share results with the team</li><li>Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning</li><li>Conduct monthly Staff Meetings and daily briefings with Operational Managers</li><li>Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies</li><li>Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service                                                      </li></ul>Team Management<ul><li>Interview, select and recruit Housekeeping employees</li><li>Identify and develop team members with potential</li><li>Conduct performance review with the team</li><li>Constantly monitor team members’ appearance, attitude and degree of professionalism</li><li>Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business</li><li>Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service</li><li>Prepare payroll and gratuity reports</li><li>Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication</li><li>Manage organization and cleanliness of departmental areas by conducting weekly walk through</li><li>Perform other duties assigned by the Management</li></ul>Main Complexity/Critical issues in the Job<ul><li>Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.</li></ul>

<ul><li>Bachelor's in hospitality management / Diploma in Hotel Management</li><li>Additional certification(s) from a reputable Hospitality Management school will be an advantage</li><li>Minimum 6 years of Housekeeping experience with 3 years at a management level</li><li>Good working knowledge of MS Excel, Word, & PowerPoint</li><li>High degree of professionalism with sound human resources management and business acumen capabilities</li></ul>

Collected minimum qualification

<ul><li>Bachelor's in hospitality management / Diploma in Hotel Management</li><li>Additional certification(s) from a reputable Hospitality Management school will be an advantage</li><li>Minimum 6 years of Housekeeping experience with 3 years at a management level</li><li>Good working knowledge of MS Excel, Word, & PowerPoint</li><li>High degree of professionalism with sound human resources management and business acumen capabilities</li></ul>

Collected experience requirement

6+ years