Assistant Manager Reservation

<ul><li>Assist the Reservations Manager in managing the daily operations of the Reservations Department.</li><li>Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.</li><li>Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.</li><li>Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.</li><li>Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.</li><li>Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.</li><li>Monitor overbooking levels and coordinate appropriate actions and Front Office.</li><li>Ensure reservations are processed according to hotel policies, standards, and procedures.</li><li>Assist in managing VIP, repeat, group, and special-request reservations.</li><li>Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.</li><li>Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.</li><li>Support the training, coaching, and development of Reservations Agents.</li><li>Monitor team performance and ensure departmental standards are consistently maintained.</li><li>Assist with forecasting occupancy and identifying opportunities to increase room revenue.</li><li>Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.</li><li>Ensure all reservation records and guest information are handled accurately and confidentially.</li><li>Prepare and review departmental reports and provide relevant information to management.</li><li>Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.</li><li>Perform other duties and responsibilities as assigned by the Reservations Manager or management.</li></ul>

<ul><li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Minimum <strong>2–3 years of experience in hotel reservations or front office operations</strong>, preferably with supervisory experience.</li><li>Good knowledge of hotel reservation systems and PMS.</li><li>Knowledge of <strong>Opera PMS</strong> or similar hotel systems is an advantage.</li><li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li></ul>