Duty Manager

<p><strong>Prime Function:</strong></p><ul><li>Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.</li><li>Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.</li><li>Liaise with different departments for smooth and coordinated work.</li><li>Ensure cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away.</li><li>Ensure to interact with the guests &amp; enable the team to understand guest requirements.</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>Front Office Planning</strong></p><ul><li>Ensure that the arrivals and departures for the day and relevant records are maintained.</li><li>Ensure quality in all aspects of work and among the staff in the lobby.</li></ul><p><strong>People Management</strong></p><ul><li>Personally welcome and escort all guests of the hotel.</li><li>Authorize courtesies for V.I.P’s.</li><li>Ensure that regular training is conducted as per the standards.</li><li>Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.</li></ul><p><strong>Financial Management</strong></p><ul><li>Responsible for maintaining high level of room sales, by up-selling.</li><li>Ensure maximum room occupancy within agreed overbooking policy.</li><li>Ensure to balance the accounts on a daily basis.</li></ul><p><strong>Operational Management</strong></p><ul><li>Adhere to the Standard Operating Procedures &amp; policies.</li><li>Check out-standings of in-house guests on a daily basis.</li></ul><ul><li>To check whether the following records are kept in order and up to date.</li></ul><ol><li>&#xa0;“C” forms</li><li>Reception / Information Log Book</li></ol><ul><li>Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.</li><li>Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.</li><li>Check the grooming and hygiene of the team.</li><li>Ensure all V.V.I.P room inspection in coordination with House Keeping Department.</li><li>Ensure that newspapers and parcels are delivered in the rooms without delay.</li><li>To be readily available at all times to deal with problems or complaints.</li><li>Ensure effective and speedy check-in &amp; check-out facilities.</li><li>Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.</li><li>Ensure that the entrance is easily accessible to cars and taxis at all times.</li><li>Conduct briefing for concierge and Front Desk Associate’s</li></ul><p><strong>Managerial Qualities</strong></p><ul><li>Leadership skills that utilize persuasion and motivation to attain organizational&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0; goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;</li></ul><ul><li>Ability to accept responsibility;</li><li>Self confidence, motivation, drive and tenacity;</li><li>Ability to enhance organizational performance;</li><li>Ability to clearly delegate tasks and responsibilities;</li><li>Ability to think strategically, inductively, and creatively;</li><li>and the propensity to recognize and acknowledge other peoples’ ideas.</li></ul>

<ul><li>3 to 4 years of experience in a similar role within hospitality.</li><li>Strong leadership and communication skills.</li><li>Proficient in hotel management software (e.g., Opera, PMS).</li><li>Ability to handle guest complaints and solve problems efficiently.</li><li>Fluent in English (spoken and written)</li><li>Ability to work under pressure and manage shifts, including weekends and holidays.</li></ul>