Guest Service Associate - F&B

<ul><li>Ensure to provide proficient and professional Food &amp; Beverage service to the guests by meeting and also exceeding their expectations.</li><li>Welcome the guests by greeting them as per the standards.</li><li>Any matter which may affect the interests of <strong>Mercure&#xa0;Lucknow Gomti Nagar&#xa0;</strong>should be brought to the attention of the Management.</li><li>Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.</li><li>Ensure to attend to guest complaints, requests or inquiries regarding the food and services.</li><li>Establish and maintain seamless co-ordination &amp; co-operation with all departments of <strong>Mercure&#xa0;Lucknow Gomti Nagar</strong> to ensure maximum cooperation, productivity, morale and guest service.</li><li>Identify optimal, cost effective use of the resources and educate the team on the same.</li><li>Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.</li><li>Ensure to be familiar with all dishes on the menu.</li><li>Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival</li><li>In the absence of the Food &amp; Beverage Executive&#xa0;&#xa0;ensure to take guest orders, advice guests on specials menu options.</li><li>Ensure to be familiar with the property lay out, fire exits and elevator locations.</li><li>Report any equipment malfunction, emergency situations or suspicious persons to the F&amp;B Executive.</li></ul>

<p>Diploma / Degree in Hotel Management or any other equivalent qualifications.</p>

<p>1-2 year of experience in branded hotels.</p>