Executive Housekeeper

<p>The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Housekeeping Operations</strong></p><ul><li><p>Plan, organize, and supervise daily housekeeping operations.</p></li><li><p>Ensure guest rooms and public areas meet established cleanliness and presentation standards.</p></li><li><p>Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.</p></li><li><p>Ensure rooms are prepared and released according to hotel standards and operational requirements.</p></li><li><p>Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.</p></li><li><p>Establish and maintain effective cleaning procedures, checklists, and quality standards.</p></li><li><p>Ensure proper handling of lost and found items.</p></li></ul><p><strong>2. Team Leadership &amp; Staff Management</strong></p><ul><li><p>Recruit, train, coach, and develop housekeeping employees.</p></li><li><p>Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.</p></li><li><p>Conduct daily briefings and communicate operational priorities to the team.</p></li><li><p>Monitor employee performance, attendance, grooming, and discipline.</p></li><li><p>Provide regular performance feedback and recommend training or development programs.</p></li><li><p>Maintain a positive, professional, and service-oriented working environment.</p></li></ul><p><strong>3. Quality &amp; Guest Satisfaction</strong></p><ul><li><p>Maintain consistent hotel cleanliness and housekeeping standards.</p></li><li><p>Respond promptly to guest complaints and special requests related to housekeeping.</p></li><li><p>Follow up on guest feedback and implement corrective actions where required.</p></li><li><p>Work closely with other departments to resolve guest and operational issues.</p></li><li><p>Support the hotel's guest satisfaction and service quality objectives.</p></li></ul><p><strong>4. Inventory &amp; Cost Control</strong></p><ul><li><p>Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.</p></li><li><p>Maintain appropriate inventory levels and establish par-stock requirements.</p></li><li><p>Control departmental expenses and minimize unnecessary consumption and wastage.</p></li><li><p>Conduct regular inventory and linen counts.</p></li><li><p>Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.</p></li><li><p>Work with Purchasing and Finance to manage departmental procurement and budgets.</p></li></ul><p><strong>5. Hygiene, Safety &amp; Compliance</strong></p><ul><li><p>Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.</p></li><li><p>Ensure cleaning chemicals are stored, labeled, and used correctly.</p></li><li><p>Conduct regular checks of housekeeping equipment and work areas.</p></li><li><p>Ensure employees follow proper occupational health and safety procedures.</p></li><li><p>Implement appropriate procedures for emergencies, accidents, and hazardous situations.</p></li></ul><p><strong>6. Administration &amp; Reporting</strong></p><ul><li><p>Prepare housekeeping departmental reports, schedules, forecasts, and budgets.</p></li><li><p>Monitor occupancy-related staffing requirements and productivity.</p></li><li><p>Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.</p></li><li><p>Participate in management meetings and communicate departmental performance and challenges.</p></li><li><p>Develop and update housekeeping SOPs and operational procedures.</p></li></ul><p><strong>7. Interdepartmental Coordination</strong></p><ul><li><p>Coordinate closely with Front Office, Engineering, Food &amp; Beverage, Security, Human Resources, and other departments.</p></li><li><p>Communicate room maintenance issues to Engineering and follow up until completion.</p></li><li><p>Support hotel events, VIP arrivals, group arrivals, and special functions.</p></li><li><p>Participate in hotel-wide projects and initiatives as assigned by management.</p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Guest satisfaction and housekeeping-related guest feedback</p></li><li><p>Guest room cleanliness scores</p></li><li><p>Public area cleanliness standards</p></li><li><p>Room turnaround and readiness</p></li><li><p>Housekeeping productivity</p></li><li><p>Departmental budget and cost control</p></li><li><p>Linen and amenity consumption</p></li><li><p>Staff attendance and turnover</p></li><li><p>Training completion and employee performance</p></li><li><p>Compliance with hygiene, safety, and hotel SOPs</p></li></ul>

<p><strong>Knowledge and Experience</strong></p><ul><li>Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)</li><li>Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards</li><li>Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts</li><li>Good command of English (especially for cross-department communication and handling guest requests)</li><li>Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking</li><li>Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling</li></ul><p><strong>Competencies</strong></p><ul><li>Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)</li><li>Sharp eye for detail, cleanliness, and room presentation standards</li><li>Problem-solving mindset to handle guest complaints and room maintenance issues quickly</li><li>Ability to work under pressure, manage tight room turnaround times during peak seasons/full house</li><li>Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas</li><li>Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering</li><li>Polished appearance and professional grooming standards at all times</li></ul>