Housekeeping Executive

<p>Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial &amp; residential bubbles 212 Modern &amp; Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.</p><p>Features an all-day dining restaurant, cafe &amp; alfresco, a fitness<br> centre, spa, swimming pool, an entertainment zone, library<br> lounge, art gallery and business centre</p>

<p><strong>Prime Function:</strong></p><ul><li>Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same</li><li>Ensures cleanliness and hygiene standards in all areas of the hotel</li><li>Ensures adherence to company and hotel policies by all departmental employees</li><li>Plans the organization of work within the department, including assignments, time schedules and vacations</li><li>Ensures all relevant documentation and records<br> &#xa0;are updated and complete</li><li>Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction</li><li>Any matter which may effect the interests of <strong>the hotel </strong>should be brought to the attention of the Management.</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>People Management</strong></p><ul><li>Establish and maintain seamless co-ordination &amp; co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.</li><li>Interact with guests and personnel of the hotel in an efficient and friendly manner.</li></ul><ul><li>Provide effective support to the team to enable them to provide a range of effective and efficient services.</li><li>Ensure that the team has been trained for all safety provisions.</li><li>Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.</li><li>Conduct on-going training and coach all the employees and ensure to maintain records.</li><li>Conduct briefing for Housekeeping Attendants.</li><li>Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.</li><li>Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same</li><li>Ensures adherence to company and hotel policies by all departmental employees</li></ul><p><strong>Financial Management</strong></p><ul><li>Identify optimal, cost effective use of the resources and educate the team on the same.</li></ul><p><strong>Operational Management</strong></p><p><strong><u>Administration:</u></strong></p><ul><li>Daily closing stock of mini bar store</li><li>Prepare store requisitions and draw items for general store</li><li>To update pending maintenance list</li><li>To monitor the performance of desk</li><li>Responsible for the operation of department in the absence of the EHK / AEHK.</li><li>Maintain the housekeeping store and stock record by constant updating of receipts and issues</li><li>To ensure items are ordered before they reach the defined reorder level.</li><li>Responsible for the periodical physical Inventory of items in store and circulation&#xa0; Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments</li></ul><p><strong><u>Linen and uniform room:</u></strong></p><ul><li>Routine check on the condition of the linen and uniform and the quality of processing</li><li>Assign job to tailor</li><li>Inventory control of linen and uniform by conducting month end inventory</li><li>Quality audit – replacing worn out items with new ones from store, and regular discards</li><li>Issue of uniforms for new staff&#xa0;</li><li>Strictly adhere to exchange procedure and loan procedures</li><li>Submit required reports to EHK</li><li>Ensure laundry, linen and uniform room are pest free</li><li>Ensures all maintenance are reported on time to engineering department and timely action is taken</li></ul><p><strong><u>Guest floors:</u></strong></p><ul><li>Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys</li><li>Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them</li><li>Plan for PMP schedule</li><li>Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms</li><li>To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme</li><li>Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction</li><li>Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc</li><li>Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff</li><li>Reporting defects in all areas and regular follow up with engineering department on pending maintenance</li><li>Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.</li><li>Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting</li><li>Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same</li></ul><p><strong><u>Public area:</u></strong></p><ul><li>Detailed checking of public area</li><li>Follow thorough cleaning schedule strictly</li><li>Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same</li><li>Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff</li><li>Plan for PMP schedule</li><li>To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK</li></ul><p><strong><u>Staff training:</u></strong></p><ul><li>Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training</li><li>Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality</li><li>Ensures career development and succession planning for subordinates</li><li>Review the performance of direct subordinates and determine their development needs by using the appraisal system</li><li>Counsel subordinates in work related matters</li><li>Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates</li><li>Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements.&#xa0;</li></ul>

<p>Diploma/Degree in Hotel Management or Hospitality Management.</p>

<p>2–4 years of experience in the <strong>Housekeeping Department</strong>, preferably in a hotel.<br> Ability to supervise and guide Room Attendants, Public Area Attendants, and other team members.</p>