Omni Sport Advisor - Decathlon Whitefield, for Bangalore
Decathlon · Bangalore
Collected role description
<h2 class="title html-block__title" style="box-sizing: inherit; margin: 0px 0px 0.83rem; padding: 0px; font-size: 24px; line-height: 1.5em;"><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><b>Decathlon Whitefield</b> located in the heart of East Bangalore, is the <b>3rd Decathlon store in India </b>with a strong legacy of 13 years<b>. </b>A project which is known for <b>economic performance</b> and<b> building talents</b>, a lot of leaders today in Decathlon have come out from the project of Whitefield. It's a very important project for the Decathlon and is the <b>biggest flagship store</b> in India. <b>We’re on the lookout for sporty and energetic teammates </b>ready to deliver a WOW experience to every customer.</div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><b>Do check our Video on the role and responsibility of an Omni Sports Advisor - </b><b>https://www.youtube.com/watch?v=EHQ8mJ6FBVI</b></div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;">1st Responsibility: <b></b><b>I ensure a WOW Customer Experience</b></div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><b>I greet, smile, and engage with customers to understand their needs</b></div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><ul><li>I am equipped to interact and engage with my customers</li></ul><b>I promote sports</b> <b>by engaging customers through sports communities</b><ul><li>I practice my sport and inspire customers to join sports communities.</li><li>I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.</li></ul><b>I ensure my customer is Satisfied or Satisfied</b><ul><li>I ensure my customer is Satisfied or Satisfied</li><li>I propose the right products & services depending on the needs of my customers</li><li>I use all our channels (in-store, .in, App) to satisfy the customer’s needs</li><li>I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).</li><li>I ensure a smooth checkout experience</li><li>My customer is at the centre of my activity. I make myself available whatever I am doing.</li><li>I suggest complementary products to enhance the customer's sports practice experience</li><li>I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. </li><li>I ensure the signages are updated for the customers (Self-informed best choice)</li><li>I am accountable for the delivery</li></ul><div>2nd Responsibility: <b>I guarantee WOW displayed layout</b></div></div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><b>The layout</b> <b>is the best in class for my customer</b></div><div style="color: rgb(51, 51, 51); font-size: 12px; font-weight: 400;"><ul><li>My layout is safe for me, my team, and my customers.</li><li>My Layout is welcoming, seductive and engaging.</li><li>I ensure my customers can test all our solutions</li></ul><b>I know and highlight the best omnichannel offer to my customers, both offline and online</b><ul><li>I know the complete offer in my store and online</li><li>I ensure my customer will find the entire range of products for their sports practice - either in-store or online</li><li>I am product-trained by a validated product trainer.</li><li>I suggest the best possible solution to my customer as per their need</li><li>I ensure all the necessary services for my sport are available to my customers</li><li>I highlight our Circular offer and relevant services</li></ul></div></h2> <div><b>Who are you?</b><p></p><ul><li>Are you a person who would love to work with people and enjoy collective decision-making</li><li>Passionate about providing exceptional customer experiences</li><li>You are a passionate sports lover</li><li>Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimise business performance.</li><li>Flexible to work on holidays and weekends</li><li>Customer First mindset</li></ul><p><b>Career Growth Opportunities:</b></p><ul><li><p>Department Manager > Operations Manager > Store Director</p></li></ul><p></p><p>Your<b> workplace is ideally located in Bengaluru</b>, Ground Floor, ITPL Main Rd, near Phoenix Market City, KEB Colony, Industrial Area, Krishnarajapuram, Bengaluru, Karnataka 560048, within a sports environment where you can practice sports with your teammates. We are sure you’ll enjoy yourself at Decathlon! </p><p>Ready to play?</p></div>
Collected minimum qualification
Bachelor degree