Senior Executive - Lending Operations

<p>Phone Pe Limited (Formerly Phone Pe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the Phone Pe digital payments app was launched in 2016. As of April 2026, Phone Pe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. Phone Pe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:</p><p>At Phone Pe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Phone Pe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!</p> <p>&#xa0;</p><ul><li>Develop an understanding of Customer / Merchant Loan journey

• Onboarding and Loan Management processes</li><li>Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants</li><li>Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks</li><li>Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency</li><li>Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management</li><li>Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time</li></ul><p>&#xa0;</p> <p>Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</p><p>Insurance Benefits
• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy</p><p>Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIp QLSc-ETchy2Ls Q_Djl NXOUc Gf I182Dn A533YZTLf Vw5Tk JH-Stw/viewform" rel="noopener noreferrer">please fill out this form. </a></p><p>Read more about Phone Pe on our<a href="https://www.phonepe.com/blog/" rel="noopener noreferrer"> blog</a>.</p><p><a href="https://www.phonepe.com/blog/life-at-phonepe/" rel="noopener noreferrer">Life at Phone Pe</a></p><p><a href="https://www.phonepe.com/press/" rel="noopener noreferrer">Phone Pe in the news</a></p>

Job Description: * Develop an understanding of Customer / Merchant Loan journey

• Onboarding and Loan Management processes Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management * Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time Additional Information: Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits
• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog.Life at Phone Pe Phone Pe in the news

Job Description &#xa0; Develop an understanding of Customer / Merchant Loan journey

• Onboarding and Loan Management processes Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time &#xa0; Additional Information Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits
• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog . Life at Phone Pe Phone Pe in the news By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled I'm interested I'm interested Privacy Notice I'm interested Refer a friend share this job Share to We Chat &times; Copy the link and open We Chat to share.