Risk Investigator, T&S Ops

<p>Phone Pe Limited (Formerly Phone Pe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the Phone Pe digital payments app was launched in 2016. As of April 2026, Phone Pe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. Phone Pe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:</p><p>At Phone Pe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Phone Pe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!</p> <p>We are seeking an analytical, detail-oriented Risk Investigator to join our Trust & Safety team in Bengaluru, India. In this role, you will actively investigate and mitigate both financial fraud and money laundering risks across our Consumer, Merchant, AML & Cybercell verticals. You will conduct end-to-end investigations on anomalous transaction flows, process and close cyber fraud cases received via the NCRP-CFCRMS portal, and ensure strict alignment with RBI, NPCI, FIU-IND and applicable financial regulatory mandates. Working alongside Risk Analytics, Chargeback, Onboarding, Finance and Compliance teams, you will serve as a frontline defender safeguarding our payment ecosystem against emerging fraud vectors</p><ul><li><p>Detect and mitigate merchant-side and consumer fraud across retail QR codes, Payment Gateways (PG), Payment Aggregators (PA), and digital payment channels.</p></li><li><p>Monitor and act on alerts for high-risk transactions, sudden volume spikes, and typical settlement patterns.</p></li><li><p>Identify and block suspicious profiles involved in fake onboarding, transaction laundering, identity theft, or mule accounts.</p></li><li><p>Identify Merchant violations against RBI, NPCI, and internal policies, including business misclassification, KYC gaps, and card-to-cash conversions.</p></li><li><p>Execute operational risk decisions regarding fund-withholding, account suspension, or legal escalations to limit financial loss.</p></li><li><p>Investigate transactional alerts on consumer payment channels, covering P2P/P2M UPI transactions, digital wallet top-ups/transfers, bill payments, and mobile recharges. to mitigate financial loss.</p></li><li><p>Review and take action on Consumer alerts triggered by high-risk transactions, phishing, vishing, remote access app scams, and unusual spending behavior.</p></li><li><p>Identify, monitor, and restrict high-risk consumer profiles involved in fake accounts, identity theft, transaction laundering, or money mule networks.</p></li><li><p>Deliver data-driven insights to Risk Analytics and Engineering teams to build and refine automated consumer risk models and detection rules.</p></li><li><p>Take real-time operational decisions on consumer accounts, including freezing compromised wallets, blocking fraudulent IDs, and restricting user access.</p></li><li><p>Evaluate transactional logs and customer data to identify anomalies and patterns across merchant categories and consumer segments.</p></li><li><p>Map detective and preventative controls to mitigate structural risk and recommend process improvements to prevent future incidents.</p></li><li><p>Analyze structured transactional data to flag indicators of money laundering, smurfing, layering, and potential terrorist financing.</p></li><li><p>Conduct first-level AML alert reviews, compile documentary evidence, and draft Ground of Suspicion (GOS) notes for STRs & SARs filing to FIU-IND in accordance with RBI guidelines.</p></li><li><p>Develop & maintain detailed case files and investigation reports with clear conclusions, evidence, and organized documentation to support compliance audits & regulatory examinations</p></li><li><p>Investigate, action, and ensure timely closure of cyber fraud reports routed through the NCRP-CFCRMS</p></li><li><p>Review and resolve screening alerts generated against domestic and global watchlists (UNSC, MHA/UAPA, OFAC), Politically Exposed Persons (PEP) registries, and adverse media databases.</p></li></ul> <ul><li><p>Proven experience in risk analysis, investigation, or compliance within financial services or trading operations.</p></li><li><p>Foundational understanding of the Indian digital payments ecosystem (UPI, IMPS/NEFT, PA/PG frameworks, digital wallets), regulatory, compliance and general awareness of RBI, NPCI and other relevant financial authorities guidelines is a plus.</p></li><li><p>Foundational knowledge of watchlist and sanctions screening concepts (UNSC, OFAC, PEP, Adverse Media) and exposure to screening databases or internal matching tools (e.g., World-Check, Dow Jones, Lexis Nexis) is an advantage&#xa0;</p></li><li><p>Strong analytical and problem-solving skills with the ability to interpret complex operational data</p></li><li><p>Excellent written and verbal communication skills with the ability to articulate findings clearly</p></li><li><p>Proficiency in data analysis tools and Microsoft Office applications</p></li><li><p>Knowledge of trading and settlement processes, systems, and operational workflows</p></li><li><p>Demonstrated ability to work independently and manage multiple investigations simultaneously</p></li><li><p>Strong attention to detail and commitment to accuracy in documentation and reporting</p></li><li><p>Ability to maintain objectivity and confidentiality in sensitive investigations</p></li><li><p>Willingness to work in rotational shifts and weekend rosters to support continuous 24/7 surveillance</p></li><li><p>Preferred: Experience with anti-fraud procedures and risk management methodologies</p></li><li><p>Preferred: Knowledge of trading platforms and settlement systems used in financial markets</p></li></ul> <p>Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</p><p>Insurance Benefits

• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy</p><p>Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIp QLSc-ETchy2Ls Q_Djl NXOUc Gf I182Dn A533YZTLf Vw5Tk JH-Stw/viewform" rel="noopener noreferrer">please fill out this form. </a></p><p>Read more about Phone Pe on our<a href="https://www.phonepe.com/blog/" rel="noopener noreferrer"> blog</a>.</p><p><a href="https://www.phonepe.com/blog/life-at-phonepe/" rel="noopener noreferrer">Life at Phone Pe</a></p><p><a href="https://www.phonepe.com/press/" rel="noopener noreferrer">Phone Pe in the news</a></p>

Job Description: We are seeking an analytical, detail-oriented Risk Investigator to join our Trust & Safety team in Bengaluru, India. In this role, you will actively investigate and mitigate both financial fraud and money laundering risks across our Consumer, Merchant, AML & Cybercell verticals. You will conduct end-to-end investigations on anomalous transaction flows, process and close cyber fraud cases received via the NCRP-CFCRMS portal, and ensure strict alignment with RBI, NPCI, FIU-IND and applicable financial regulatory mandates. Working alongside Risk Analytics, Chargeback, Onboarding, Finance and Compliance teams, you will serve as a frontline defender safeguarding our payment ecosystem against emerging fraud vectors Detect and mitigate merchant-side and consumer fraud across retail QR codes, Payment Gateways (PG), Payment Aggregators (PA), and digital payment channels.Monitor and act on alerts for high-risk transactions, sudden volume spikes, and typical settlement patterns.Identify and block suspicious profiles involved in fake onboarding, transaction laundering, identity theft, or mule accounts.Identify Merchant violations against RBI, NPCI, and internal policies, including business misclassification, KYC gaps, and card-to-cash conversions.Execute operational risk decisions regarding fund-withholding, account suspension, or legal escalations to limit financial loss.Investigate transactional alerts on consumer payment channels, covering P2P/P2M UPI transactions, digital wallet top-ups/transfers, bill payments, and mobile recharges. to mitigate financial loss.Review and take action on Consumer alerts triggered by high-risk transactions, phishing, vishing, remote access app scams, and unusual spending behavior.Identify, monitor, and restrict high-risk consumer profiles involved in fake accounts, identity theft, transaction laundering, or money mule networks.Deliver data-driven insights to Risk Analytics and Engineering teams to build and refine automated consumer risk models and detection rules.Take real-time operational decisions on consumer accounts, including freezing compromised wallets, blocking fraudulent IDs, and restricting user access.Evaluate transactional logs and customer data to identify anomalies and patterns across merchant categories and consumer segments.Map detective and preventative controls to mitigate structural risk and recommend process improvements to prevent future incidents.Analyze structured transactional data to flag indicators of money laundering, smurfing, layering, and potential terrorist financing.Conduct first-level AML alert reviews, compile documentary evidence, and draft Ground of Suspicion (GOS) notes for STRs & SARs filing to FIU-IND in accordance with RBI guidelines.Develop & maintain detailed case files and investigation reports with clear conclusions, evidence, and organized documentation to support compliance audits & regulatory examinations Investigate, action, and ensure timely closure of cyber fraud reports routed through the NCRP-CFCRMSReview and resolve screening alerts generated against domestic and global watchlists (UNSC, MHA/UAPA, OFAC), Politically Exposed Persons (PEP) registries, and adverse media databases.

QUALIFICATIONS

Proven experience in risk analysis, investigation, or compliance within financial services or trading operations.Foundational understanding of the Indian digital payments ecosystem (UPI, IMPS/NEFT, PA/PG frameworks, digital wallets), regulatory, compliance and general awareness of RBI, NPCI and other relevant financial authorities guidelines is a plus.Foundational knowledge of watchlist and sanctions screening concepts (UNSC, OFAC, PEP, Adverse Media) and exposure to screening databases or internal matching tools (e.g., World-Check, Dow Jones, Lexis Nexis) is an advantage Strong analytical and problem-solving skills with the ability to interpret complex operational data Excellent written and verbal communication skills with the ability to articulate findings clearly Proficiency in data analysis tools and Microsoft Office applications Knowledge of trading and settlement processes, systems, and operational workflows Demonstrated ability to work independently and manage multiple investigations simultaneously Strong attention to detail and commitment to accuracy in documentation and reporting Ability to maintain objectivity and confidentiality in sensitive investigations Willingness to work in rotational shifts and weekend rosters to support continuous 24/7 surveillance Preferred: Experience with anti-fraud procedures and risk management methodologies Preferred: Knowledge of trading platforms and settlement systems used in financial markets Additional Information: Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits

• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog.Life at Phone Pe Phone Pe in the news

Job Description We are seeking an analytical, detail-oriented Risk Investigator to join our Trust & Safety team in Bengaluru, India. In this role, you will actively investigate and mitigate both financial fraud and money laundering risks across our Consumer, Merchant, AML & Cybercell verticals. You will conduct end-to-end investigations on anomalous transaction flows, process and close cyber fraud cases received via the NCRP-CFCRMS portal, and ensure strict alignment with RBI, NPCI, FIU-IND and applicable financial regulatory mandates. Working alongside Risk Analytics, Chargeback, Onboarding, Finance and Compliance teams, you will serve as a frontline defender safeguarding our payment ecosystem against emerging fraud vectors Detect and mitigate merchant-side and consumer fraud across retail QR codes, Payment Gateways (PG), Payment Aggregators (PA), and digital payment channels. Monitor and act on alerts for high-risk transactions, sudden volume spikes, and typical settlement patterns. Identify and block suspicious profiles involved in fake onboarding, transaction laundering, identity theft, or mule accounts. Identify Merchant violations against RBI, NPCI, and internal policies, including business misclassification, KYC gaps, and card-to-cash conversions. Execute operational risk decisions regarding fund-withholding, account suspension, or legal escalations to limit financial loss. Investigate transactional alerts on consumer payment channels, covering P2P/P2M UPI transactions, digital wallet top-ups/transfers, bill payments, and mobile recharges. to mitigate financial loss. Review and take action on Consumer alerts triggered by high-risk transactions, phishing, vishing, remote access app scams, and unusual spending behavior. Identify, monitor, and restrict high-risk consumer profiles involved in fake accounts, identity theft, transaction laundering, or money mule networks. Deliver data-driven insights to Risk Analytics and Engineering teams to build and refine automated consumer risk models and detection rules. Take real-time operational decisions on consumer accounts, including freezing compromised wallets, blocking fraudulent IDs, and restricting user access. Evaluate transactional logs and customer data to identify anomalies and patterns across merchant categories and consumer segments. Map detective and preventative controls to mitigate structural risk and recommend process improvements to prevent future incidents. Analyze structured transactional data to flag indicators of money laundering, smurfing, layering, and potential terrorist financing. Conduct first-level AML alert reviews, compile documentary evidence, and draft Ground of Suspicion (GOS) notes for STRs & SARs filing to FIU-IND in accordance with RBI guidelines. Develop & maintain detailed case files and investigation reports with clear conclusions, evidence, and organized documentation to support compliance audits & regulatory examinations Investigate, action, and ensure timely closure of cyber fraud reports routed through the NCRP-CFCRMS Review and resolve screening alerts generated against domestic and global watchlists (UNSC, MHA/UAPA, OFAC), Politically Exposed Persons (PEP) registries, and adverse media databases. Qualifications Proven experience in risk analysis, investigation, or compliance within financial services or trading operations. Foundational understanding of the Indian digital payments ecosystem (UPI, IMPS/NEFT, PA/PG frameworks, digital wallets), regulatory, compliance and general awareness of RBI, NPCI and other relevant financial authorities guidelines is a plus. Foundational knowledge of watchlist and sanctions screening concepts (UNSC, OFAC, PEP, Adverse Media) and exposure to screening databases or internal matching tools (e.g., World-Check, Dow Jones, Lexis Nexis) is an advantage&#xa0; Strong analytical and problem-solving skills with the ability to interpret complex operational data Excellent written and verbal communication skills with the ability to articulate findings clearly Proficiency in data analysis tools and Microsoft Office applications Knowledge of trading and settlement processes, systems, and operational workflows Demonstrated ability to work independently and manage multiple investigations simultaneously Strong attention to detail and commitment to accuracy in documentation and reporting Ability to maintain objectivity and confidentiality in sensitive investigations Willingness to work in rotational shifts and weekend rosters to support continuous 24/7 surveillance Preferred: Experience with anti-fraud procedures and risk management methodologies Preferred: Knowledge of trading platforms and settlement systems used in financial markets Additional Information Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits

• Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program
• Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support
• Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits
• Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits
• Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits
• Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers.

We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog . Life at Phone Pe Phone Pe in the news By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled I'm interested I'm interested Privacy Notice I'm interested Refer a friend share this job Share to We Chat &times; Copy the link and open We Chat to share.