Support Engineer

Michelin India (P) Ltd. · Pune

Source and collection record

Last observed by our collector: 8 October 2026 at 10:47 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: R-2026029776

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Support Engineer - - - - - - - - - - - - Key Required Skills Production Support, Linux Administration, Windows OS & ITIL KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.