Senior Lead, Commercial Business Analyst

requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities Partner with business teams to identify needs, define and document requirements, and drive solution delivery Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows Maintain clear and consistent communication between business and IT teams throughout the project lifecycle Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery Ensure compliance with regulatory requirements where applicable and support global teams across time zones Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives What You Need: MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization Proven experience documenting complex processes and translating them into clear, actionable insights Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, Service Max, or Oracle CPQ Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders Travel Percentage: 20% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.