Product Operations Specialist-2

service changes, and operational enhancements. • Collaborate with product, technical, and regional teams to ensure alignment and readiness for customer-facing communications. • Monitor shared mailboxes and ticketing systems (e.g., Salesforce Service Cloud) to triage and escalate customer inquiries. • Draft, review, and publish customer communications in accordance with governance workflows and compliance standards. • Track and analyze customer feedback to improve communication quality, frequency, and effectiveness. • Ensure appropriate documentation of communications, communication processes and procedures. • Support the archiving and lifecycle management of customer-facing content. All About You: • Able to understand Cross-Border Services business with a solid understanding of the transaction processing flow. • Able to prioritize, manage, and organize multiple tasks concurrently while meeting deadlines. • Able to identify critical and priority issues, and proactively reprioritize daily tasks as needed. • Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere. • Demonstrates exceptional written and verbal communication skills (in English), with the ability to understand and reframe content into customer-friendly language. Experience: • 4–6 years of experience in customer support, communications, or operations within the financial services or technology sector. • Capable of proof-reading and editing documents. • Demonstrated strong attention to detail and organization. • Experience working in a global, cross-functional environment. • Familiarity with APIs and ability to interpret payload data is a plus. • Proficiency in tools such as Excel, Sharepoint and MS Teams is required. • Proficiency in tools such as Splunk, and Salesforce Service Cloud is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.