ServiceNow IRM Developer

Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Lead Software Engineer (Developer) – Service Now IRM Location: Pune/ Blore, India Job Summary We are seeking a highly skilled Lead Software Engineer with deep expertise in Service Now Integrated Risk Management (IRM) to join our team in Pune. The successful candidate will lead the design, development, enhancement, and support of enterprise-scale IRM solutions while collaborating closely with business stakeholders, product owners, architects, and engineering teams. This role requires strong technical expertise in Service Now development, solution architecture, integrations, workflow automation, and governance, risk, and compliance processes. The individual will also provide technical leadership, mentor team members, and help drive platform adoption and best practices across the organization. Key Responsibilities Service Now IRM Development & Solution Delivery Design, develop, configure, and implement solutions across the Service Now IRM platform, including Policy and Compliance Management, Risk Management, Audit Management, and related applications. Translate business and regulatory requirements into scalable and sustainable Service Now solutions. Lead effort estimation, technical design, development planning, and implementation activities throughout the software development lifecycle. Configure and customize Service Now applications, workflows, business rules, UI policies, client scripts, script includes, and integrations. Design, build, and maintain complex workflows to support governance, risk, compliance, and audit processes. Technical Leadership Own and deliver across all phases of project delivery. Conduct code reviews and ensure adherence to Service Now development standards, platform best practices, and architectural guidelines. Drive technical governance, solution quality, performance optimization, and platform stability. Own technical decision-making, roadmap planning and platform strategy. Stakeholder Management & Collaboration Partner with business stakeholders, product owners, compliance teams, and risk management teams to understand requirements and deliver business value. Facilitate discussions on solution design, trade-offs, implementation approaches, and best practices. Collaborate with cross-functional teams to ensure successful project execution and timely delivery. Platform Support & Continuous Improvement Investigate and resolve production issues, defects, and performance bottlenecks related to Service Now IRM applications. Stay current with Service Now platform releases, emerging capabilities, and industry best practices. Identify opportunities to improve processes through automation, standardization, and platform optimization. Support platform upgrades, enhancements, and transformation initiatives. Team Development & Mentoring Mentor and coach engineers across varying experience levels and technical disciplines. Promote a culture of continuous learning, engineering excellence, and knowledge sharing. Support upskilling initiatives and contribute to building organizational capability in Service Now IRM technologies. Required Qualifications Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related discipline. Equivalent professional experience will also be considered. Overall 8+ years of hands-on experience in Service Now design, development, and implementation. 4+ years of specialized experience working with Service Now IRM/GRC solutions in enterprise environments. Mandatory Technical Skills Mandatory experience in the following areas of Service Now Integrated Risk Management (IRM), including: Develop and design Policy and Compliance Management Risk Management Audit Management Indicators and Issues Management Regulatory Change Management Entity Management Client Scripting Business Rules Script Includes UI Policies Flow Designer Workflow Configuration Data Policies ACLs and Security Configuration Strong knowledge of Java Script, Glide APIs, and Service Now platform architecture. Experience designing and implementing REST and SOAP integrations with internal and external systems. Hands-on experience with Integration Hub and API-based integrations. Strong experience with Service Now Workspace, UI Builder, and Next Experience framework. Proven ability to develop scalable, maintainable, and secure Service Now solutions. Preferred Technical Skills Strong understanding of SDLC processes, source control, code quality standards, and automated testing practices. Excellent troubleshooting, analytical, and problem-solving skills. Strong verbal and written communication skills with the ability to engage effectively with technical and business stakeholders. Preferred Certifications The following certifications are highly desirable: Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now Certified Implementation Specialist – IRM (CIS-IRM) Additional Service Now certifications will be considered an advantage. Preferred Skills Experience with additional Service Now products, including: IT Service Management (ITSM) Strategic Portfolio Management (SPM/PPM) Security Operations (Sec Ops) Third-Party Risk Management (TPRM) Vulnerability Response (VR) Experience implementing Virtual Agent capabilities. Familiarity with Performance Analytics and Reporting. Knowledge of Agile, Scrum, and Dev Ops methodologies. Experience working in regulated financial services environments. Understanding risk, controls, compliance, audit, and regulatory frameworks. What Success Looks Like The successful candidate will: Deliver high-quality, scalable, and secure Service Now IRM solutions. Act as a trusted technical leader and subject matter expert for the IRM platform. Build strong partnerships across Risk, Compliance, Audit, and Technology teams. Drive innovation and continuous improvement while ensuring platform stability and compliance. Foster engineering excellence through mentoring, collaboration, and adoption of best practices. Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at My HRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with. About Our Pune Office The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies. Terms and Conditions Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. 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