Senior SW Engineer - SRE, Production Support, Linux, Networking, CI/CD

Job Description The Senior Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. As an Sr.Site Reliability Engineer, you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents, as well as investigate and resolve issues in response to live incidents. You are comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. You will join an established Cloudview - Site Reliability Engineering team. RESPONSIBILITIES: You will identify and support all platform and user operations related to Visa Cloud Platform services (Iaa S/Paa S/Container as a service) On a typical day, Engineer will be primarily responsible for solving platform user and reliability issues. You will apply advanced troubleshooting techniques to provide tailored solutions and dive deep into the root cause of an issue. You will partner closely with software and systems engineers across the organization to ensure services/systems are highly stable and performant Collaborate with other team members on managing end-to-end availability and performance of mission critical services while working on individual projects priorities, deadlines, and deliverables Strong communication skills with a strong sense of urgency and attention to details Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications B.S. or higher in Computer Science or other technical discipline, or related practical experience 5+ years’ experience in Application or Production support group for high availability/critical platforms/applications Hands on experience in Linux and Windows systems and good understanding of distributed computing environments Experience in networking technologies including DNS, TCP/IP, SSL and Load Balancing Exposure to Virtualization (Hyper-V, VMware, scvmm etc) Experience in CI/CD/release support Experience with container related technologies like Docker, Kubernetes Experience with alerts and monitoring support (Grafana/Prometheus) Experience with scripting (Shell and Power Shell) Working knowledge of relational and non-relational databases, including creating and running queries [My SQL and NOSQL] Experience managing full application stacks from the OS up through custom applications Experience of working with ITIL disciplines (Event, Incident, Problem, & Change) Have an urge to document all the things so you don't need to learn the same thing twice Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it!! Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here. Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career. Your journey starts here — discover how we hire Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today! Learn our recruiting process