Senior Product Software Engineer

expertise, root cause analysis skills, and the ability to deliver robust, high-quality and long-term code fixes. Your work will involve reproducing complex issues reported from production environments, identifying root causes, implementing sustainable fixes, and contributing to platform stability and customer satisfaction. The ideal candidate brings strong debugging skills, a deep understanding of system internals, and the ability to navigate latest plus legacy codebases. You will work closely with development leads, QA, product managers, customer support teams to resolve issues that are often business-critical or technically complex. This is a high-impact role where your contributions will directly improve the product’s reliability, user trust, and engineering excellence, and you’ll have the opportunity to leave your mark on core components of our system. EDUCATION: Bachelor's in engineering or equivalent degree. Must have: 7+ years of experience in software development with at least 3+ years in debugging and fixing customer reported production issues. Strong experience in troubleshooting complex applications, systems, or network issues. Solid understanding of relevant technologies such as: Application servers, SQL Server, C#, Web API Proficiency with log analysis tools, monitoring systems, and debugging tools Experience with development through proprietary language and custom wrappers Experience in C#, .NET Core/.NET Framework Experience in ticketing and incident management systems (e.g., Service Now, Salesforce, Jira) Strong problem-solving skills and the ability to work independently under pressure Excellent problem-solving, debugging, and analytical skills Ability to handle multiple issues simultaneously and prioritize work efficiently Strong communication skills to work effectively with customers, support teams, product teams, and engineering peers. Experience supporting mission-critical customer-facing applications Exposure to tools like Insta Bug, Sumo Logic, Splunk and Datadog. Adopts an automation-first approach, proactively embedding quality by designing and implementing required test cases during the development phase Experience with version control systems like Git Experience working in Agile environments, preferably SAFe Nice to have: Experience with cloud platforms (Azure, AWS) Knowledge of CI/CD pipelines & Dev Ops concepts Hands-on usage of AI tools like copilot, spec & skill Essential Duties and RESPONSIBILITIES: Analyze and triage customer-reported issues to determine root causes. Debug, reproduce, and validate complex scenarios in the proprietary language/platform environment. Develop, test, and deliver high-quality code fixes and improvements that address defects effectively. Identify recurring issues and propose preventive measures or code refactoring opportunities. Collaborate with product engineering teams to ensure fixes align with product architecture and roadmap. Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues. Analyze logs, monitor system behavior, and simulate problems to reproduce issues. Develop and maintain knowledge base articles, troubleshooting guides, and best practices. Participate in deployment validations, release support, and post-release monitoring. Implement workarounds, patches, or configuration changes as needed to restore service. Contribute to continuous improvement of issue resolution processes, tooling, and best practices. Identify areas for automation or process improvement to reduce future support incidents. Ensure timely and professional communication with customers and stakeholders during incident resolution. Guide and mentor juniors by sharing best practices and providing technical support. Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on Linked In, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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