Assistant Manager/Manager – Product Marketing

Bangalore, India | Hybrid | Experience: 5-8 Years service Contact Center Software Customer Engagement Explore by Industry Retail Telecom & Communication Financial Services Insurance Travel & Hospitality Consumer Packaged Goods Education Healthcare Utilities Pet US Retailer Transforms CX with [24]7.ai Managed Customer Engagement Read Case Study Gold Awards at US Customer Experience Awards, 2024 Explore Company Explore [24]7.ai About The Company Leadership Corporate Social Responsibility Partner Explore Locations Global Presence Latin America Philippines India Important Links Awards & Recognition Contact Us News & Updates Company Events The Age of Intent by P V Kannan Insights Discover Blogs Analyst Reports Case Studies Videos Thought Leadership All Resources Succeed Product Blogs Data Sheets Product Videos Learning Center Infographics Featured Insights / Articles [24]7.ai Wins Gold Award for Best Contact Center & Best Customer Service [24]7.ai Wins Future of Work Agent Experience Award Careers Work @ [24]7.ai Life at [24]7.ai Our Values & Culture All Job Openings Gallery Work Locations United States India Philippines Colombia Guatemala Product Login and Support Contact Us Search Search our articles, success stories, resources and offerings Sign In Contact us Send a message. We’re here to answer any question you may have. Careers Would you like to join our growing team? careers@247.ai Feedbacks Would you like to join our growing team? info@247.ai Toggle navigation Why [24]7.ai Why [24]7.ai Overview > [24]7.ai Advantage Awards & Recognition [24]7.ai Customerverse [24]7.ai Story [24]7.ai Generative AI Approach Trust Center Privacy Security Legal Products [24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform. [24]7 Engagement Cloud Overview > Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: Campaign Management > Conversation Automation > Agent Experience > Conversational Intelligence > Generative AI > Services [24]7 CX Services > AI-Powered CX Operations CX Launchpad > Scalable CX for Mid-Sized Brands Digital Transformation > [24]7 Analytics > [24]7 Professional Services > AI-Driven CX That Delivers Transform your CX strategy with AI-driven intelligence. Combine passionate CX brand ambassadors, predictive analytics, and intelligent automation to cultivate loyalty, craft unforgettable customer experiences, and deliver measurable business impact at scale. Solutions End-To-End CX Management Managed Customer Engagement (MCE) Explore by Use Case Customer Acquisition Customer Self-service Contact Center Software Customer Engagement Explore by Industry Retail Telecom & Communication Financial Services Insurance Travel & Hospitality Consumer Packaged Goods Education Healthcare Utilities Pet US Retailer Transforms CX with [24]7.ai Managed Customer Engagement Read Case Study Gold Awards at US Customer Experience Awards, 2024 Explore Company Explore [24]7.ai About The Company Leadership Corporate Social Responsibility Partner Explore Locations Global Presence Latin America Philippines India Important Links Awards & Recognition Contact Us News & Updates Company Events The Age of Intent by P V Kannan Insights Discover Blogs Analyst Reports Case Studies Videos Thought Leadership All Resources Succeed Product Blogs Data Sheets Product Videos Learning Center Infographics Featured Insights / Articles [24]7.ai Wins Gold Award for Best Contact Center & Best Customer Service [24]7.ai Wins Future of Work Agent Experience Award Careers Work @ [24]7.ai Life at [24]7.ai Our Values & Culture All Job Openings Gallery Work Locations United States India Philippines Colombia Guatemala Product Login and Support Contact Us Assistant Manager/Manager – Product Marketing Bangalore, India | Hybrid | Experience:5-8 Years Apply for this Job Job Details Skill required: Proven product marketing, communications or demand generation background, ideally within the CX and AI technology space. QUALIFICATIONS: Experience in AI/conversational AI, Saa S, contact center technology, or related enterprise software. Years of Experience: 5-8 Years Job Description: [24]7.ai is a leading provider of Customer Experience (CX) Solutions and Services, blending deep contact expertise, omnichannel customer support and award-winning AI-powered CX products. We have been driving contact center innovation and delivering measurable results for over 26 years. Trusted by the world’s leading companies across retail, telecom, financial services, travel, and digital-first industries, we provide end-to-end CX transformation that elevates customer satisfaction and loyalty. Powered by deep operational expertise, empathetic and AI-powered super-agents, a global delivery network across India, the Philippines, Latin America, South Africa, and Egypt, and industry-leading AI technology, [24]7.ai enables global brands to deliver proactive, hyper-personalized experiences ensuring consistency and excellence in every customer interaction. For the next phase of our growth, we are looking for a Marketing Rockstar who will spearhead all the product marketing activities and support sales teams to grow the business. Key Responsibilities Build a thorough understanding of how customers evaluate, purchase, and use AI-powered customer experience technology — conversational AI, agentic AI, and automation — as part of their CX requirements. Conduct regular competitive analysis of AI and technology offerings in the contact center space — capabilities, automation depth, and platform architecture — to inform differentiation of [24]7.ai’s product value proposition. Develop clear, customer-centric product positioning and messaging for [24]7.ai’s CX products that resonate with multiple business audiences and personas. Partner with sales channels to create and deliver product enablement content (battlecards, demos, presentations) that help sales teams communicate the unique value of [24]7.ai’s AI technology. Collaborate with product and marketing leaders across the company to ensure a consistent approach to product marketing processes. Act as the Subject Matter Expert for AI and agentic AI technology, working with content marketing and demand generation teams to create case studies, presentations, and thought leadership content on AI innovation in contact centers. Create content that challenges conventional thinking on AI adoption in contact centers, educates prospects on what to look for in an AI-powered CX platform, and showcases [24]7.ai’s technology leadership. Support product marketing activities with sound financial and performance analysis. Collaborate with sales and product teams to develop lead generation strategies for AI/technology opportunities. Stay current on AI product innovation, emerging technology trends, and the competitive landscape for conversational and agentic AI. Work collaboratively in a team environment and independently in a fast-paced setting. Qualifications Required: 5–8 years of product marketing experience in AI/conversational AI, Saa S, contact center technology, or related enterprise software. Strong understanding of AI technologies used in customer experience, including conversational AI, automation, and emerging agentic AI capabilities. Proven product marketing, communications or demand generation background, ideally within the CX and AI technology space. Demonstrated ability to translate research and product insights into positioning and programs that drive product and solution adoption. Skilled in narrative storytelling and compelling copywriting for content and digital marketing campaigns. Strong quantitative background to support data-informed decision-making. Track record of building strong, proactive relationships with product, marketing, and sales leaders. Self-starter who thrives in a fast-paced environment, comfortable with frequent shifts in priorities. Proficiency with the latest Marketing Automation Tools, AI Tools, Building AI Agents Tools A global perspective on CX, AI and technology markets About [24]7.ai Founded in 2000, [24]7.ai is a global leader in Customer Experience (CX) solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience. 5 Values We Live By: Respect | Ownership | Transparency | Teamwork | Results Check out our Website and Social Media Pages (India & Global): India Handles: Website: https://www.247.ai/company/careers/india/ India Career Section: https://www.247.ai/company/careers/india/ Facebook: https://www.facebook.com/247.ai India/ Linked In: https://www.linkedin.com/company/247.aiindia/ Instagram: https://www.instagram.com/247.ai_india/ Twitter: https://twitter.com/247ai_India You Tube: https://www.youtube.com/user/247indiacareers Glassdoor Page: https://www.glassdoor.co.in/Reviews/-24-7-ai-Reviews-E34134.htm Global Handles: Website: https://www.247.ai/ Facebook – https://www.facebook.com/247US/?ref=br_rs Linked In – 247.ai – https://www.linkedin.com/company/24-7-ai/ Twitter – @24_7_inc – https://twitter.com/24_7_inc Apply for this job 1 Step 1 Name Email email Phone Number City Country Select your country Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan The Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Costa Rica Côte d’Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor (Timor-Leste) Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Fiji Finland France Gabon The Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, North Korea, South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia, Federated States of Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria North Macedonia Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan, South Suriname Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe File Upload your CV cloud_upload Upload your CV By clicking here, you consent to allow [24]7.ai to store and process the personal information submitted above to provide you the content requested. 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