Customer Health Solutions Expert - Health Claims

ACKO · Bangalore

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Last observed by our collector: 8 October 2026 at 11:00 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 59181

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Collected role description

Bengaluru · Full Time · On-Site. The Customer Health Solution Expert role supports all customers who are in the retail policy. The associate will be… organization serving the digitally-savvy, ACKO ʼ s value proposition of ʻ Welcome Change ʼ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO ʼ s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker ʼ s idea matters, their voice is heard, and their growth is part of our mission. JOB DESCRIPTION Job Summary: The Customer Health Solution Expert role supports all customers who are in the retail policy. The associate will be responsible for all customer-facing communications during the health claims process. Key RESPONSIBILITIES: -Call the customer to inform the claim status. -Resolve queries end to end and ensure zero repeat and escalations. -Demonstrate the value of Acko to our customer by providing amazing customer support. -Work with the internal teams to provide a complete solution to the customer. -Analyse the trend of the customer feedback and highlight it to the concerned departments. -Identify and highlight the possible grievance cases to the concerned team and resolve them on priority. -Keep a track and record of every call transaction with the customer feedback. -Prepare and publish monthly data on calling efficiency and outcome. -Candidate should be comfortable working in rotational shifts including weekends -Comfortable working 6 days with 1 rotational week off. Qualifications Education Medical degree-BDS/BHMS/BAMS/AYUSH/Paramedics, MBA in health care management, or a related field (preferred). Skills & Expertise: -A positive and outgoing attitude, with passion for customer interaction. -Excellent communication and interpersonal skills. He /She should be proficient in English, Hindi -Ability to work independently and take initiative. -Multitasker and Team Player. -Previous experience in customer handling in the insurance sector. -Minimum qualification: Graduation -Good with Microsoft office. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading... Customer Health Solutions Expert - Health Claims | ACKO Careers