L3 Production Support Engineer

Company Description : About Apexon: Apexon is an AI-first technology services firm that engineers intelligent enterprises. Our interconnected disciplines of Domain & Strategy, Cognitive Architecture, and Harness Engineering guide every engagement, helping clients deliver meaningful business outcomes while applying collective intelligence to confidently scale from early AI strategies to enterprise-grade production systems. For over three decades, we have helped organizations by leveraging our deep and practical expertise in Artificial Intelligence, Data & Analytics, Digital Engineering, and Experience, combined with our industry knowledge across Banking & Financial Services, Healthcare and Life Sciences to create lasting business value. Apexon is backed by Goldman Sachs Asset Management and Everstone Capital. L3 Support Engineer: What You Will Be Doing - Provide L2/L3 support for business-critical front-office applications. - Troubleshoot, debug, and resolve complex production incidents and application defects. - Perform root cause analysis and drive permanent resolutions in partnership with development teams. - Manage incidents, assess business impact, and coordinate timely resolution of issues. - Work closely with support teams on escalations and provide technical guidance where required. - Collaborate with development teams to investigate bugs, implement fixes, and improve application stability. - Communicate effectively with users, stakeholders, and management during incidents and problem investigations. - Raise and manage incident, problem, and escalation tickets through established support processes. - Identify opportunities for automation, operational improvements, and platform optimization. - Support application performance, reliability, and continuous service improvement initiatives. What Are We Looking For - Education & Experience o4 to 10 years of experience in Application Support, Production Support, and/or Software Development. oExperience working in L2 and L3 Application Support environments. oBanking or Investment Banking experience preferred. oExperience working with business-critical applications in a fast-paced environment. - Technical Skills oStrong coding, debugging, and analytical skills. oHands-on experience with Java oFamiliarity with ITIL, ITSM, incident management, and problem management frameworks. oStrong understanding of application architecture and troubleshooting methodologies. oSQL and database query/debugging skills. oAbility to perform code-level analysis and identify root causes of production issues. oKnowledge of incident, problem, and escalation management processes. oPublic and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments) oWorking knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools). - Behavioral Competencies oExcellent verbal and written communication skills. oStrong stakeholder management and client-facing communication abilities. oAbility to analyze, prioritize, and resolve issues under pressure. oStrong problem-solving mindset with a proactive and ownership-driven approach. oAbility to work independently while collaborating effectively with global teams. oCapable of managing multiple priorities in a demanding support environment. oFlexible on extended hours and occasional weekend support. Nice to Have - Unix/Linux administration and troubleshooting experience. - Experience supporting front-office trading, risk, or banking applications. Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com) Our Commitment to Environment: Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance. We also offer: o Group Health Insurance covering family of 4 o Term Insurance and Accident Insurance o Paid Holidays & Earned Leaves o Paid Parental LeaveoLearning & Career Development o Employee Wellness Job Location : Bengaluru, India Disclaimer : If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here . Disclaimer --> If you feel that this is a good match for your skillsets - please send a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE) --> Disclaimer: If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here . --> Disclaimer: If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here . -->