ServiceNow Platform Architect

Atidan Technology | Putting Business Technology to Work FUNCTIONAL AREA Development Key Responsibilities Platform Architecture & Strategy Manage and maintain the overall Service Now platform architecture and technology roadmap. Establish architecture principles, design standards, development guardrails, and governance processes. Ensure platform scalability, maintainability, security, performance, and upgrade readiness. Evaluate new Service Now capabilities and recommend adoption strategies. Align Service Now architecture with enterprise architecture and digital transformation objectives. Solution Governance Review and approve solution designs across all Service Now initiatives. Ensure adherence to Service Now best practices and out-of-the-box capabilities. Minimize technical debt and prevent unnecessary customizations. Conduct architecture reviews and technical design assessments. Establish reusable design patterns and implementation frameworks. CMDB & CSDM Leadership Define and govern CMDB architecture and data model strategy. Lead CSDM adoption and maturity initiatives. Establish standards for application services, business services, technical services, and service mapping. Drive CMDB health, data quality, ownership, and governance programs. Platform Expansion & Product Architecture Provide architecture leadership across: ITSM Observability, AIOps, ITOM CMDB/CSDM HRSD Strategic Portfolio Management (SPM) Finance and Master Data Management (MDM) Applications Security Incident Management Enterprise Architecture Module AI products and solutions Guide implementation of new platform capabilities and enterprise solutions. Ensure consistency across all modules and products. Integration Architecture Manage enterprise integration patterns and standards. Architect integrations leveraging: REST APIs SOAP Services Integration Hub MID Server Event-based integrations Cloud and on-premise systems Collaborate with enterprise integration teams to ensure secure and scalable integrations. AI, Automation & Innovation Drive adoption of Service Now AI capabilities including: Predictive Intelligence Virtual Agent Agent Assist Generative AI Workflow Automation Autonomous Agents Identify opportunities to improve user experience and operational efficiency through automation. Platform Lifecycle Management Support platform upgrade strategy and governance. Lead architecture assessments for new releases and feature adoption. Establish platform performance, resilience, and operational excellence standards. Support disaster recovery, business continuity, and security compliance requirements. Stakeholder Engagement Partner with Enterprise Architecture, Digital, Security, Infrastructure, and Business teams. Present architecture recommendations to senior leadership and governance forums. Mentor developers, technical leads, and administrators. Support vendor and partner management activities. Required Qualifications 10+ years of Service Now experience. 5+ years in architecture or senior technical leadership roles. Proven experience designing and governing enterprise-scale Service Now platforms. Deep expertise in: ITSM CMDB CSDM Observability, AIOps, ITOM Service Catalog and Reporting Flow Designer Integration Hub AI Products and Services Platform Security Strong understanding of Service Now architecture, data models, and platform governance. Experience leading platform transformation and modernization initiatives. Preferred Qualifications Experience with ITSM, HRSD, SPM, Sec Ops, Finance, MDM, and AI. Experience with cloud platforms (Azure). Experience integrating Service Now with ERP, HR, Identity, Monitoring, and Collaboration platforms (M365). Strong understanding of AIOps, Observability, and Enterprise Service Management. Certifications Required: Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now Certified Technical Architect (CTA) Become an Atid!