ServiceNow Solution & Pre-Sales Architect

Service Now Solution & Pre-Sales Architect requirements. With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Service Now Solution & Pre-Sales Architect Location: Mumbai / Bangalore / Chennai Role Summary: We are seeking an experienced Service Now Technical Architect with deep expertise across ITSM, ITOM, ITBM/SPM, HRSD, and CSM, and proven capabilities in Service Now AI and intelligent automation. The role will be responsible for end‑to‑end architectural ownership, designing, Result-driven Service Now Pre-Sales & Solution Architect, scalable, secure, and AI‑enabled Service Now solutions, while being flexible and willing to scale across modules, programs, and delivery demands as organizational needs evolve. Key RESPONSIBILITIES: Strong track record in supporting deal cycles, crafting solution architectures, estimating effort, and driving stakeholder confidence through consultative selling and value-based storytelling. Service Now Architecture & Solution Design Own the overall technical architecture for Service Now implementations across enterprise modules. Design scalable, extensible, and upgrade‑safe solutions using out‑of‑box capabilities, App Engine, and custom extensions. AI & Intelligent Automation Architecture (Core Expectation) Platform Configuration, Customization & Extensibility Integration Architecture Reporting, Analytics & Dashboards Service Portal & Experience Design Data Migration & Upgrade Strategy Leadership, Scalability & Demand Management Required Skills & Experience Service Now Expertise 10+ years of overall IT experience with significant Service Now architecture experience Deep expertise in: o Solution Design & Value Articulation o Proposal Development & Estimation o RFP / RFI Response Management o Pre-Sales Engagement & Deal Support Strong understanding of the Service Now platform, data model, and performance considerations AI & Automation Capabilities (Mandatory) Proven hands‑on or architectural experience with Service Now AI / Now Assist Experience designing AI‑enabled workflows and automation use cases Strong understanding of AI applicability, limitations, and governance in enterprise platforms Ability to guide teams on AI‑driven acceleration and quality outcomes Technical Skills: Advanced Java Script expertise (client‑side and server‑side) Strong knowledge of Flow Designer, Integration Hub, App Engine Experience with Service Portal, UI Builder, and modern workspace experiences Strong integration and data architecture experience PREFERRED QUALIFICATIONS: Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now Certified Implementation Specialist (ITSM / other modules) Experience in COE or large multi‑instance Service Now environments Key Attributes Strong architectural mindset with hands‑on depth Ability to scale across modules and responsibilities based on demand Excellent stakeholder communication and leadership skills Comfortable working in fast‑changing, high‑growth Service Now environments Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.