Auxilo - Workline is hiring for ‘Senior Executive - Customer Service’ Position

Auxilo · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:07 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 2387

Job type and experience labels are automated discovery categories. The employer determines eligibility. Retained employer experience wording: 2 years.

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Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Retained employer experience wording: 2 yearsAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Business: Auxilo Line of business: Credit & Collections Function: Customer Service Location: Mumbai - Corporate Office 1 Grade: Senior Executive Open positions: 1 Posted: 29-Sep-2026 Service’ Job opening in Mumbai - Corporate Office 1 - Mumbai - Maharashtra Service Home Job Opportunities Sign In Conversion from type 'DBNull' to type 'String' is not valid. Senior Executive - Customer Service 2387 NA Mumbai - Corporate Office 1 29-Sep-2026 Share this Job Job Description Handle customer queries, complaints, service requests, and escalations through calls and emails. Coordinate with Collections, Credit, Sales, Operations, Finance, Legal, and other teams for timely resolution. Ensure adherence to defined SLA/TAT and proactively follow up on pending cases. Maintain accurate records of complaints, requests, escalations, and resolutions. Prepare and maintain MIS reports on complaints, TAT, productivity, and resolution status. Conduct quality checks on customer interactions and ensure professional, accurate, and policy-compliant communication. Identify recurring customer issues and process gaps and support corrective actions. Handle complex customer cases and ensure timely closure while maintaining a high level of customer experience. Support junior team members with process guidance and customer-handling assistance, as required. Key RESPONSIBILITIES: Excellent verbal and written communication skills Strong customer handling and problem-solving abilities Good stakeholder coordination skills Ability to handle escalations professionally Good knowledge of MS Excel and MIS reporting Strong follow-up and time-management skills Customer-centric approach with attention to detail Ability to work in a fast-paced environment Short Info Posted: 9 day(s) ago Location: Mumbai - Corporate Office 1 QUALIFICATIONS: Graduate Experience: 2 Years - 0 Months to 3 Years - 0 Months Share this Job Copyright 2026 Auxilo - Workline. Credits

Collected experience requirement

2 to 4 years