Enterprise Services GenAI Deployment Senior Manager

As an Enterprise Services GenAI Deployment Senior Manager, you will work at the intersection of business operations, technology, and AI transformation. Reporting to the Enterprise Services GenAI Deployment Director, you will partner closely with ES service lines to identify, design, deploy, and scale GenAI-enabled solutions that improve efficiency, strengthen controls, and enhance employee and business outcomes. You will embed within service lines, understand operational challenges firsthand, identify high-value use cases, and help translate business needs into practical AI-enabled workflows and solutions. You will work directly with product, engineering, data, and business stakeholders to accelerate adoption and ensure solutions deliver measurable value. Success in this role requires the ability to build strong business process understanding and the ability to apply GenAI technologies pragmatically to real-world business problems. You will help functions move from experimentation to sustained adoption while contributing to the development of repeatable deployment methodologies and best practices across Enterprise Services. AI Solution Deployment & Adoption. Partner with ES service lines to identify and prioritize high-value GenAI use cases. Translate business requirements into AI-enabled workflows, prototypes, and deployment plans. Support implementation, testing, rollout, and stabilization of AI-enabled solutions. Drive adoption through training, change management, documentation, and stakeholder engagement. Monitor solution performance and identify opportunities for optimization and scale. Build trusted relationships with operational leaders and subject matter experts across Enterprise Services. Understand end-to-end business processes and identify opportunities to improve efficiency, quality, and employee experience through GenAI. Use data and operational insights to quantify impact and prioritize investments. Surface risks, dependencies, and adoption challenges early and help drive resolution. Capability Building & Continuous Improvement. Contribute to deployment playbooks, methodologies, and reusable implementation patterns. Share lessons learned and best practices across functions and deployments. Promote AI-enabled ways of working and support the development of AI capabilities across Enterprise Services. Stay current on emerging GenAI tools, technologies, and deployment approaches relevant to Enterprise Services operations. 7+ years of experience in operations transformation, process improvement, consulting, product deployment, business technology, or related fields. Demonstrated experience working with AI, automation, workflow technologies, or digital transformation initiatives. Strong understanding of Enterprise Services-type processes, such as Finance, Procurement, HR, Real Estate, Travel, or other operational functions. Experience partnering with technical, product, data, or engineering teams to implement technology-enabled solutions. Proven ability to identify opportunities, drive execution, and deliver measurable business outcomes. Bachelor’s degree required; advanced degree preferred. You will work closely with Enterprise Services leadership, product and engineering teams, AI and Data functions, and operational stakeholders across BCG. You will partner with cross-functional teams globally to deploy and scale AI-enabled capabilities that improve efficiency, strengthen controls, and enhance employee and business outcomes. Taking a hands-on, roll-up-your-sleeves approach to solving business problems using AI and automation. Understanding operational processes and identifying practical opportunities to improve them through technology. Working effectively with both technical and non-technical stakeholders. Using data and insight to prioritize opportunities and measure business impact. Operating effectively in ambiguity and adapting quickly as technologies and priorities evolve. Strong analytical, problem-solving, and stakeholder management skills. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.