Global L&D Senior Coordinator

This role owns end-to-end transformation, process redesign, audit, and governance across our entire curriculum, learning journeys, and programs, using data-driven insight and structured governance frameworks to ensure consistency, quality, and continuous improvement and plays a critical part in driving L&D transformation through evidence-based decision-making. Reporting & Analytics: Own the end-to-end reporting and analytics engine for transformation and learning delivery: build and maintain dashboards tracking milestone progress, risks, variances, and engagement trends across projects and learning journeys. Audit & Governance: Lead process audit and governance across the full curriculum, learning journeys, and program lifecycle. Design and enforce quality control frameworks, conduct periodic audits for consistency and compliance, and own the continuous improvement roadmap that emerges from audit findings. Project & Transformation Delivery: Manage end-to-end strategic transformation initiatives with a governance lens, tracking milestones, dependencies, and scope against a structured reporting cadence. Coordinate cross-functional workstreams and escalate risks or variances through formal governance reviews with the core team. Stakeholder Management: Partner with a wide range of stakeholders, including senior leaders, using reporting outputs and audit insights as the backbone of influence and alignment, ensuring transparency and accountability across the business. Tools & Platforms: Apply strong technical expertise across learning platforms and AI tools (SABA, Docebo, SFMC, and others) primarily to extract, structure, and analyze data for reporting, audit trails, and governance documentation. Proven Track Record: 10+ years of progressive experience in change, transformation, Operations redesign, with at least 4+ years spearheading large-scale digital or organizational transformation initiatives. Tech Savviness: Deep functional knowledge of modern HR/L&D systems (e.g., Workday Learning, Degreed, EdCast, Cornerstone) and automated content creation tools. Audit & Governance Expertise: Demonstrated experience designing or operating within audit, quality control, or governance frameworks, with a track record of turning findings into measurable process improvement. Analytical Fluency: Comfortable working with large or messy data sets, building dashboards, and translating trends into clear recommendations for senior stakeholders. Analytical & Strategic Thinking: Ability to synthesize complex data sets and business objectives into clear, decision-ready insights and capability strategies. Governance & Rigor: Exceptional attention to detail and structured thinking, able to design audit frameworks and quality controls that hold up across a large, matrixed organization. Influencing Through Evidence: Strong communication skills to build consensus among diverse, cross-functional stakeholders, using data and audit findings as the foundation for influence rather than authority alone. Leading Change with Data: Skilled at driving large-scale process redesign and adoption, using reporting and audit insights to build the case for change and bringing stakeholders along through structured, evidence-based change management. Your key responsibilities. Operations: Support the team on run-the-business activities and ad hoc projects as and when needed, stepping in flexibly to ensure continuity and momentum across priorities. Someone who can handle uncertainty and help shape the future direction of the role. Fluency in English, both written and spoken. You will be part of the Operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others. You’re Good At. Resilience & Agility: Comfortable navigating high ambiguity, shifting priorities, and large organizational matrix structures. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.