Operations Lead

About the Role We're looking for a seasoned Project Manager / Operations Coordination Lead with 8+ years of experience to drive day-to-day project and resource management activities while also managing a small coordination team. This is a non-technical PM/Ops leadership role - you'll work hands-on yourself, mentor junior coordinators, and act as the primary point of contact between leadership, onshore teams, resource managers, and internal stakeholders. You'll be expected to bring structure, ownership, and judgment to ambiguous situations, and to represent the operations function directly to leadership. Key Responsibilities Leadership & Team Management Lead and mentor a small team of PM/Operations Coordinators; distribute workload, review output quality, and build team capability Act as the primary escalation point for onshore-offshore coordination issues; step in personally on high-priority or sensitive items Report directly to leadership on project health, resourcing status, hiring pipeline, and operational risks - own the narrative, not just the data Bring process improvements and operational recommendations to leadership proactively, rather than waiting to be asked Project & Resource Coordination Work closely with leadership as the senior operational and project coordination resource Coordinate with onshore teams and ensure smooth, timely communication between offshore and onshore stakeholders Prepare, review, and manage Statements of Work (SoWs) end-to-end Raise, track, and prioritize staffing requests; own the staffing pipeline across projects Coordinate with Resource Managers (RMs) for hiring and allocation follow-ups, resolving conflicts or delays personally when needed Manage OA allocations and resource tracking across multiple projects/teams Own onboarding and offboarding processes for team members, ensuring consistency and compliance Coordinate and, where needed, personally support interview scheduling and hiring activities Maintain and present project/resource reports and status updates to leadership on a regular cadence Ensure timely follow-ups and operational coordination across teams, chasing closure on open items rather than just tracking them Support and, when required, directly execute project operations activities - this is a working lead role, not purely supervisory Required Skills 8+ years of experience in project coordination, operations, or PMO roles, with at least 2-3 years in a lead/supervisory capacity Proven experience managing or mentoring a small team while remaining individually hands-on Strong communication and stakeholder management skills, including comfort presenting to leadership Solid experience in onshore-offshore coordination, ideally with US/global teams and overlapping shift hours Experience managing hiring and staffing processes end-to-end, including working with Resource Managers Strong familiarity with SoW management and resource allocation Excellent organizational and multitasking abilities; comfortable owning multiple concurrent workstreams Ability to work independently, exercise judgment, and escalate the right issues at the right time Preferred Experience Prior experience in IT services / project operations environments Experience working with global teams and overlapping US shift hours Exposure to team-lead or people-management responsibilities in a PMO/Ops setup Experience building or improving PMO processes and reporting frameworks What We're Looking For Someone who can own the operations function end-to-end - comfortable rolling up their sleeves on day-to-day coordination, while also managing a small team and representing operations directly to leadership. A person who anticipates problems before they escalate and brings solutions, not just updates.