Associate - ITOPS - Production Support

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Choose your profile You are Associate - ITOPS - Production Support Job Title: Application Production Support Department : ITG PRODUCTION About Business line/Function: APS BCEF Position Purpose: The APS BCEF is part of ITG Production - it is the BCEF Production Entity . Its main responsibilities are: · Build the BCEF Application Infrastructure o To support the business, APS co-constructs applications with IT Business. Its primary mission is to build the infrastructure to deploy applications and make them available to end users · Run the BCEF Applications o Once the applications are in production, “real life begins”. o APS is responsible for the run of BCEF applications, their availability over time and their maintenance in operational conditions (obsolescence, vulnerabilities, resilience, performance...) · Advice to DEV teams : o APS advises DEV teams on the adoption of ITG standard technologies and best suited to their application needs · Alignment with ITG Production Strategy and Deployment of Production Framework · Compliance with standards group o Toolchain Group (Ansible, ArgoCD, releade) , Linux/Windows, Cloud, Illumio, Dynatrace, LaaS, Dataviz with Tableau... Responsibilities Direct Responsibilities · Application deployment and continuous delivery automation · Daily production health checks (morning/evening) · Supervision of application and infrastructure components · Obsolescence and vulnerability management · Incident management (analysis, coordination, communication, corrective actions, and PIRs) · Problem management and root-cause analysis · Change management (review, validation, implementation, communication) · Capacity planning · Decommissioning of legacy components · Maintenance of operational documentation and referentials · Team knowledge sharing and upskilling Contributing Responsibilities · Promote standard architectures, tools, and Group products · Support the backlog with production requirements · Challenge and coordinate stakeholders to meet deadlines · Share production best practices across communities · Support development teams to secure and accelerate delivery Technical & Behavioral Competencies The role requires a solid technical foundation combined with strong collaboration and operational excellence. Key competencies include: Cloud & Infrastructure Skills · Technical skills - Advanced o Proficiency in Cloud Computing technologies, including Kubernetes , Docker , Helm , OpenShift , and Terraform . o Strong understanding of Linux and Windows operating systems. · Technical skills - Basics o General knowledge of IT infrastructure , network protocols , and database management . o Network & Security: Illumio, certificate management, flow management, load balancer, VIP DevOps & Automation · Technical skills - Advanced o Hands‑on experience with CI/CD pipelines and automation tools such as Ansible , Jenkins , Git , XL Release , and ArgoCD . · Technical skills - Basics o Ability to industrialize and automate workflows to enhance efficiency and reliability. Monitoring & Observability · Technical skills - Advanced o Experience with modern monitoring and logging solutions, including Dynatrace , ELK stack, Sysdig · Technical skills - Basics o Capability to analyze, troubleshoot, and resolve complex incidents through observability tools. · IT Service Management / Technical skills - Advanced o Strong knowledge of ITIL practices, particularly in managing Incidents , Problems , and Changes . (Service Now) · Middleware & Scheduler Expertise / Technical skills - Basics o Familiarity with middleware components such as WebSphere , CFT , MQSeries , and Kafka . o Knowledge of the operation of a scheduler (Autosys, Airflow…) Ways of Working & Soft Skills · Comfortable working in Agile environments and contributing to continuous delivery cycles. · Strong communication skills , with a good command of spoken and written English . · Collaborative mindset with a strong “one‑team” spirit . Operational Requirements · Comfortable working within the service coverage window ( 08:00–18:00 – Paris Time ) and able to support off‑hours or weekend interventions when required. Specific Qualifications: Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: · Confident and Vocal · Autonomous and proactive communication skills · Ability to collaborate / Teamwork · Ability to deliver / Results driven · Ability to share / pass on knowledge Education Level: Bachelor Degree or equivalent Location: Chennai/Mumbai BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion Share this page! Cotation Publications Direct Access Follow us on The bank for a changing world Job Title: Application Production Support Department : ITG PRODUCTION About Business line/Function: APS BCEF Position Purpose: The APS BCEF is part of ITG Production - it is the BCEF Production Entity . Its main responsibilities are: · Build the BCEF Application Infrastructure o To support the business, APS co-constructs applications with IT Business. Its primary mission is to build the infrastructure to deploy applications and make them available to end users · Run the BCEF Applications o Once the applications are in production, “real life begins”. o APS is responsible for the run of BCEF applications, their availability over time and their maintenance in operational conditions (obsolescence, vulnerabilities, resilience, performance...) · Advice to DEV teams : o APS advises DEV teams on the adoption of ITG standard technologies and best suited to their application needs · Alignment with ITG Production Strategy and Deployment of Production Framework · Compliance with standards group o Toolchain Group (Ansible, ArgoCD, releade) , Linux/Windows, Cloud, Illumio, Dynatrace, LaaS, Dataviz with Tableau... Responsibilities Direct Responsibilities · Application deployment and continuous delivery automation · Daily production health checks (morning/evening) · Supervision of application and infrastructure components · Obsolescence and vulnerability management · Incident management (analysis, coordination, communication, corrective actions, and PIRs) · Problem management and root-cause analysis · Change management (review, validation, implementation, communication) · Capacity planning · Decommissioning of legacy components · Maintenance of operational documentation and referentials · Team knowledge sharing and upskilling Contributing Responsibilities · Promote standard architectures, tools, and Group products · Support the backlog with production requirements · Challenge and coordinate stakeholders to meet deadlines · Share production best practices across communities · Support development teams to secure and accelerate delivery Technical & Behavioral Competencies The role requires a solid technical foundation combined with strong collaboration and operational excellence. Key competencies include: Cloud & Infrastructure Skills · Technical skills - Advanced o Proficiency in Cloud Computing technologies, including Kubernetes , Docker , Helm , OpenShift , and Terraform . o Strong understanding of Linux and Windows operating systems. · Technical skills - Basics o General knowledge of IT infrastructure , network protocols , and database management . o Network & Security: Illumio, certificate management, flow management, load balancer, VIP DevOps & Automation · Technical skills - Advanced o Hands‑on experience with CI/CD pipelines and automation tools such as Ansible , Jenkins , Git , XL Release , and ArgoCD . · Technical skills - Basics o Ability to industrialize and automate workflows to enhance efficiency and reliability. Monitoring & Observability · Technical skills - Advanced o Experience with modern monitoring and logging solutions, including Dynatrace , ELK stack, Sysdig · Technical skills - Basics o Capability to analyze, troubleshoot, and resolve complex incidents through observability tools. · IT Service Management / Technical skills - Advanced o Strong knowledge of ITIL practices, particularly in managing Incidents , Problems , and Changes . (Service Now) · Middleware & Scheduler Expertise / Technical skills - Basics o Familiarity with middleware components such as WebSphere , CFT , MQSeries , and Kafka . o Knowledge of the operation of a scheduler (Autosys, Airflow…) Ways of Working & Soft Skills · Comfortable working in Agile environments and contributing to continuous delivery cycles. · Strong communication skills , with a good command of spoken and written English . · Collaborative mindset with a strong “one‑team” spirit . Operational Requirements · Comfortable working within the service coverage window ( 08:00–18:00 – Paris Time ) and able to support off‑hours or weekend interventions when required. Specific Qualifications: Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: · Confident and Vocal · Autonomous and proactive communication skills · Ability to collaborate / Teamwork · Ability to deliver / Results driven · Ability to share / pass on knowledge Education Level: Bachelor Degree or equivalent Location: Chennai/Mumbai BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion