Senior Support Analyst

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Choose your profile You are Senior Support Analyst Job Title: Senior Support Analyst Department : Technical Office & Expertise, CIB IT Production About Business line/Function: Corporate and Institutional Banking (CIB) – OFFERS CAPITAL MARKETS, SECURITIES SERVICES, AND Advisory and financing SOLUTIONS. BNP Paribas CIB is designed to serve corporate and Institutional clients across our three regions – EMEA, APAC, and the Americas One of the Domains in CIB ITO Production is Automation Services Smart Automation is one of the core services in this area providing technical and functional support to CIB AI applications. The Focus of the team is on building self-service AI tools and platforms which can be reused across CIB areas. Position Purpose: Supporting maintaining the stability and efficiency of functional applications to minimize downtime, enhance user productivity, and support business continuity and acting as the initial point of contact for incident resolution, governance, and stakeholder collaboration to drive operational excellence. Responsibilities Direct Responsibilities · Monitors application performance using tools like Dynatrace to proactively identify and address incidents to ensure system stability and minimizing downtime · Lead the management of functional user requests in accordance with established processes (application access, onboarding new functionality, incident management, etc.), providing initial analysis and resolution. · Communicates with end users about incidents, new functionalities, and system unavailability to provide timely technical assistance · Assists Data Scientists in releasing AI models (including Large Language Models (LLMs)) through the Machine Learning Operations (MLOps) pipeline to optimize and streamline AI solutions deployment Contributing Responsibilities • Gathers and analyzes user feedback's to pinpoint areas for AI product improvement and boost user experience • Contribute to governance activities within the application team, ensuring collaboration with developers, product owners, technical support, and business stakeholders to uphold compliance and achieve operational excellence. Technical & Behavioral Competencies • Kubernetes (Proficient) • CI/CD Tools : Jenkins (Beginner ), • Application Monitoring Tools : Dynatrace (Beginner), • Database Management : SQL Server, Oracle (Proficient), • Business Intelligence Tools : Power BI (Proficient), • Agile Methodology (Jira/Confluence/ServiceNow) Specific Qualifications: • Kebernetes Knowledge • Experience in Application Production Support Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: Education Level: Bachelor Degree or equivalent Location: Bengaluru BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion Share this page! Cotation Publications Direct Access Follow us on The bank for a changing world Job Title: Senior Support Analyst Department : Technical Office & Expertise, CIB IT Production About Business line/Function: Corporate and Institutional Banking (CIB) – OFFERS CAPITAL MARKETS, SECURITIES SERVICES, AND Advisory and financing SOLUTIONS. BNP Paribas CIB is designed to serve corporate and Institutional clients across our three regions – EMEA, APAC, and the Americas One of the Domains in CIB ITO Production is Automation Services Smart Automation is one of the core services in this area providing technical and functional support to CIB AI applications. The Focus of the team is on building self-service AI tools and platforms which can be reused across CIB areas. Position Purpose: Supporting maintaining the stability and efficiency of functional applications to minimize downtime, enhance user productivity, and support business continuity and acting as the initial point of contact for incident resolution, governance, and stakeholder collaboration to drive operational excellence. Responsibilities Direct Responsibilities · Monitors application performance using tools like Dynatrace to proactively identify and address incidents to ensure system stability and minimizing downtime · Lead the management of functional user requests in accordance with established processes (application access, onboarding new functionality, incident management, etc.), providing initial analysis and resolution. · Communicates with end users about incidents, new functionalities, and system unavailability to provide timely technical assistance · Assists Data Scientists in releasing AI models (including Large Language Models (LLMs)) through the Machine Learning Operations (MLOps) pipeline to optimize and streamline AI solutions deployment Contributing Responsibilities • Gathers and analyzes user feedback's to pinpoint areas for AI product improvement and boost user experience • Contribute to governance activities within the application team, ensuring collaboration with developers, product owners, technical support, and business stakeholders to uphold compliance and achieve operational excellence. Technical & Behavioral Competencies • Kubernetes (Proficient) • CI/CD Tools : Jenkins (Beginner ), • Application Monitoring Tools : Dynatrace (Beginner), • Database Management : SQL Server, Oracle (Proficient), • Business Intelligence Tools : Power BI (Proficient), • Agile Methodology (Jira/Confluence/ServiceNow) Specific Qualifications: • Kebernetes Knowledge • Experience in Application Production Support Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: Education Level: Bachelor Degree or equivalent Location: Bengaluru BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion