GSS - Incident Manager

The bank for a changing world The BNP Paribas Group Find here the essentials on BNP Paribas: governance, strategy, organisation and key figures. Our commitments We are committed to make a sustainable and inclusive contribution to the environmental, societal, technological and economic challenges of our time. News & Mediaroom Our financial results, business activites, solutions and recent sustainable finance initiatives: news, analysis and viewpoints. News Our financial results, business activites, solutions and recent sustainable finance initiatives: news, analysis and viewpoints. Mediaroom Our financial results, business activites, solutions and recent sustainable finance initiatives: news, analysis and viewpoints. Careers Our ambition ? To build a sustainable future. But we can’t do that without you! Want to be part of the change? Choose your profile You are GSS - Incident Manager Job Title: GSS Incident Manager Department : CIB ITO - IT I&P - Production Control Tower About Business line/Function: GSS – Global Support Services is a forward-looking Digital Command Center equipped to provide following “Support as a Services”: Primary services will include 24*7 Monitoring of production health in terms of End2End chains, event based Monitoring, incident classification/communication/escalation, Crisis & major incident management, predictive & trend analysis. GSS will also comprise of engineering team actively focusing on automating non-applicative redundant manual tasks & processes governed at CIB ITO production level. Position Purpose: BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for GSS under the CIB ITO Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within CIB. The individual should have good understanding of the APS process and CIB ecosystem like Global Markets, Global Banking etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the communication and coordination activities during crisis situations. Responsibilities: Direct Responsibilities · Responsible to-drive, orchestrate and co-ordinate during the Incident. · Broadcasting periodic updates/communication. · Logging and reporting. · Executive Summary post resolution. · Starting the Technical Bridge · Initiate the Management Bridge · Engage various key parties to the incident, · Meeting scribe · Vigilant monitoring and follow-up with relevant parties to gather information etc. Contributing Responsibilities Technical & Behavioral Competencies Technical: Behavioral: Specific Qualifications: Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: Transversal Skills: Education Level: Bachelor Degree or equivalent Location: Mumbai/Chennai BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion Share this page! Cotation Publications Direct Access Follow us on The bank for a changing world Job Title: GSS Incident Manager Department : CIB ITO - IT I&P - Production Control Tower About Business line/Function: GSS – Global Support Services is a forward-looking Digital Command Center equipped to provide following “Support as a Services”: Primary services will include 24*7 Monitoring of production health in terms of End2End chains, event based Monitoring, incident classification/communication/escalation, Crisis & major incident management, predictive & trend analysis. GSS will also comprise of engineering team actively focusing on automating non-applicative redundant manual tasks & processes governed at CIB ITO production level. Position Purpose: BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for GSS under the CIB ITO Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within CIB. The individual should have good understanding of the APS process and CIB ecosystem like Global Markets, Global Banking etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the communication and coordination activities during crisis situations. Responsibilities: Direct Responsibilities · Responsible to-drive, orchestrate and co-ordinate during the Incident. · Broadcasting periodic updates/communication. · Logging and reporting. · Executive Summary post resolution. · Starting the Technical Bridge · Initiate the Management Bridge · Engage various key parties to the incident, · Meeting scribe · Vigilant monitoring and follow-up with relevant parties to gather information etc. Contributing Responsibilities Technical & Behavioral Competencies Technical: Behavioral: Specific Qualifications: Skills Referential ( Required knowledge, skills and abilities) Technical Skills: Behavioral Skills: Transversal Skills: Education Level: Bachelor Degree or equivalent Location: Mumbai/Chennai BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions: Commitment to Diversity and Inclusion