Executive-Guest Relations
Brigade Group · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
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Collected role description
<p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Ensuring and providing flawless, upscale, professional, and high-class customer service experiences</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Analysing customer feedback and providing strategic direction to continuously improve overall rating</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Responding to customer needs and anticipating their unstated ones.</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><br /></p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Core Responsibilities:</strong></p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Guest management & guest engagement activities</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Organize events and activities approved by the head office</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.</p><p style="font-family:Satoshi, 'Satoshi Fallback';margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);">Report maintenance issues and malfunctioning appliances to the manager for quick repair.</p>
Collected experience requirement
2 - 4 Years