Executive-Guest Relations
Brigade Group · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
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Collected role description
<div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Ensuring and providing flawless, upscale, professional, and high-class customer service experiences</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Analysing customer feedback and providing strategic direction to continuously improve overall rating</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Responding to customer needs and anticipating their unstated ones.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Core Responsibilities:</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Guest management & guest engagement activities</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Organize events and activities approved by the head office</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Report maintenance issues and malfunctioning appliances to the manager for quick repair.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><b>Who are we looking for?</b></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Excellent communication skills</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Strong listening skills</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Superior organizational skills</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Strong time management skills</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Adequate capability in Excel, word and PPT</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><b>Preferred candidate</b></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Candidate should have experience in GRE/Reception/Front office.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Strong communication and presentation skills are essential, along with the ability to interact professionally with customers and visitors.</span></div><div style="border:0px;font-size:11pt;line-height:20px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', Calibri, Helvetica, sans-serif;margin:0px;padding:0px;vertical-align:baseline;color:rgb(0,0,0);"><span style="border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px;vertical-align:baseline;color:inherit;">Candidate must be comfortable with the work location, and weekend working will be mandatory.</span></div>
Collected experience requirement
2 - 4 Years