IT Engineer

Burns & McDonnell · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:13 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 264818

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

**Description** Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. **Qualifications** Bachelor's degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled. **Job** Information Technology **Primary Location** India-Maharashtra-Mumbai **Schedule:** Contract **Travel:** No **Req ID:** 264818 **Job Hire Type** Contingent Worker (CWK) Not Applicable #BMI N/A

Collected experience requirement

3+ years