Technical Customer Success Manager (Mumbai)
Check Point India · Mumbai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: REF317I
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Collected role description
About the Program The Check Point Customer Success Program provides a select group of customers with access to headquarter-level resources focused on environment stabilization, process improvement, and long-term operational excellence. As part of this program, Customer Success Managers (CSMs) work closely with strategic customers and internal teams, ensuring seamless coordination, executive visibility, and a proactive approach to customer success. Key Responsibilities You will be responsible for: · Proactively engaging with customers and collaborating with assigned Check Point account teams to coordinate efforts, align resources, and support ongoing challenges and projects. · Owning the recovery project plan, serving as the single point of contact for all remediation activities. · Driving rapid and effective escalations, ensuring timely assistance and resolution. · Coordinating onsite and remote support, based on customer needs and environment dynamics. · Monitoring support calls (SRs) from the moment they are opened and working in full coordination with technical teams to drive swift resolution. · Planning and reviewing major upgrades, refresh projects, and new deployments, ensuring minimal disruption and strong alignment with customer environments. · Developing joint success plans with customers to understand current and future security requirements, operational challenges, and areas for improvement. · Delivering proactive knowledge transfer to customers, partners, and field teams to support long-term stability and operational readiness. · Maintaining comprehensive activity tracking and reporting to ensure full visibility for internal teams and customer stakeholders.
Collected minimum qualification
What you will bring to the table: · 8–12 years of experience working with Check Point solutions, including security appliances, software gateways, cloud technologies, management platforms, Endpoint, and mobile solutions. · Previous experience in Security Engineering, Support, Integration, or Customer Success (advantageous). · Strong project management expertise, with the ability to drive complex initiatives end-to-end. · A customer-first mindset with a genuine passion for solving problems and improving customer environments. · Excellent communication skills, with the ability to influence and simplify technical information. · Fluency in English; familiarity with additional languages is an added advantage. · Strong organizational skills, with a structured and detail-oriented approach to managing multiple workstreams. · Ability to communicate with internal and customer executive leadership, summarizing complex challenges into clear, concise messages. · Familiarity with ticketing and project management tools.
Collected preferred qualification
Our Values Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.
Collected experience requirement
8-12 years