Call Centre operations
Clix Capital · Noida
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Collected role description
<p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Role & Responsibilities</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><span style="font-size:11pt;color:#000000;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">1.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Managing Entire Early Warning Signal (EWS) Across all the products (Secured & Unsecured)</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">2.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Data Analysis & Risk Segmentation on the overall book.</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">3.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Managing Entire Digital Collections (Secured & Unsecured Product) on the overall book.</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">4.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Managing Bucket X Call Center</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">5.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Call - Center Management</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">6.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Managing Bounce & Penal Charges Collection</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">7.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Vendor Management, Vendor On-boarding & Vendor Audit</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">8.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">E-Mail, SMS & IVR Template Designing</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin-top:0in;margin-right:0in;margin-bottom:0.0001pt;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;">9.<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:11pt;color:#000000;">Audit & Compliance Related Material Designing</span><span style="font-size:11pt;font-family:Calibri, sans-serif;color:#000000;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;"> </span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Location: Noida</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Experience: 5-8 yrs</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Education: Graduate</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Professional Skills: Debt Collections & Recovery, Digital Collections, Agency Management</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p><p> </p><p class="wordsection1" style="margin:0in;margin-bottom:0.0001pt;"><b><span style="font-size:11pt;color:#000000;">Skills: Call Center S/W, Collections Apps, MS Office</span></b><span style="font-size:11pt;font-family:Calibri, sans-serif;"></span></p><p></p>
Collected experience requirement
5 years