Managed Service Representative

CloudThat · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:15 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 54032

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment Job Title: Managed Service Representative Location: Mumbai, Maharashtra Experience: 2-3 Years Working Days: 6 Days a Week Job Type: Full-Time --- Job Description: We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support. --- Key Responsibilities: · Handle inbound and outbound customer service calls in multiple languages. · Address customer inquiries, concerns, and complaints professionally and efficiently. · Provide product/service information to customers. · Resolve customer issues and escalate complex cases to the appropriate departments. · Maintain accurate records of customer interactions and transactions. · Adhere to company policies and procedures while delivering excellent customer service. --- Key Skills & Qualifications: · Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written). · Strong communication and interpersonal skills. · Ability to manage and resolve conflicts. · High level of patience and problem-solving ability. · Basic computer skills for handling CRM systems and software. · Prior experience in customer support or call centres is a plus but not mandatory. --- Educational Qualification: · Graduation with a degree is a must. --- Salary: · Competitive salary based on experience. --- Working Hours: · Rotational shifts, including weekends and public holidays. --- Benefits: · Health insurance and performance-based incentives. · Training and development opportunities for career growth. --- If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!

Collected experience requirement

2-3 Years