CONSULTANT - SERVICENOW

Coforge · Greater Noida

Source and collection record

Last observed by our collector: 8 October 2026 at 11:16 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 275679

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Title: Consultant - ServiceNow ITOM Key Skills: ServiceNow, ITOM, Discovery, Event Management & Service Mapping Experinece: 9+ Years Location: Gr Noida, Pune & Hyderabad Shift: Australian Shift Mode: On Site Role Overview We are seeking a highly skilled ServiceNow ITOM Architect with 9+ years of overall experience and strong expertise in ServiceNow IT Operations Management (ITOM) suite. The ideal candidate will be responsible for designing, architecting, and implementing scalable ITOM solutions, including Discovery, Event Management, and Service Mapping , aligned with business and IT objectives. Key Responsibilities Lead the architecture, design, and implementation of ServiceNow ITOM solutions. Drive end-to-end delivery of ITOM modules including: Discovery Service Mapping Event Management Define and implement CMDB strategy, governance, and data model improvements . Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics). Architect event correlation, alert management, and automation workflows . Provide expertise in service mapping strategies (top-down & bottom-up approaches). Establish best practices for data accuracy, reconciliation, and CI lifecycle management . Collaborate with stakeholders to understand requirements and translate them into technical solutions. Lead technical workshops, client discussions, and architecture reviews . Mentor developers and guide the team on ServiceNow best practices. Ensure adherence to ServiceNow platform governance, security, and performance standards . Required Skills & Experience 9+ years of IT experience , with 5+ years in ServiceNow ITOM . Strong hands-on expertise in: ServiceNow Discovery Service Mapping Event Management Deep understanding of: CMDB architecture & data modeling Identification & reconciliation rules Experience with MID Server setup and management . Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure. Strong knowledge of ITIL processes and IT Operations workflows . Experience in integration using REST/SOAP APIs, Web Services . Hands-on scripting experience in JavaScript, Glide APIs . Preferred Qualifications ServiceNow Certifications: CSA (Certified System Administrator) CIS-ITOM ServiceNow Certified Implementation Specialist (ITOM modules) Experience with AIOps / Predictive Intelligence / Event Intelligence . Strong understanding of DevOps and monitoring tools integration . Experience in large-scale enterprise implementations . Key Competencies Strong solutioning and architectural mindset Excellent stakeholder management and communication skills Ability to work in fast-paced, client-facing environments Strong problem-solving and analytical skills

Collected experience requirement

9-15 Years