Lead Collections

This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients. Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues. Pre-requisites/Key characteristics and skills required:- The characteristics/skills that such a person will have to demonstrate are as follows: Technical skills Knowledge of MS Word and PowerPoint Advanced knowledge of MS Excel Good typing speed Excellent written English skills Abilities Ability to work with numbers comfortably Ability to gain an understanding of external systems related to payments Ability to multi-task without losing focus Ability to prioritize tasks at hand based on the client’s urgency levels Ability to identify and solve potential issues/problem areas that clients may have Ability to suggest service or process improvements Ability to work independently and responsibly with minimum supervision Ability to plan projects and execute them within a strict deadline Ability to meet the team as well as individual deadlines Ability to pre-empt certain concerning the situation and take corrective actions beforehand Ability to research client history well and be well-informed Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume. Soft skills Good communication skills Good attention to detail Good concentration and focus Good analytical skills Good planning and organizing skills Good time management and scheduling skills Good project management skills Skill Mention if Mandatory / Desirable Experience of minimum 5-6 years in Account Receivable / Collection Mandatory Team Management experience of 2 years minimum Mandatory Microsoft Excel skills such as vlookup, sumif, index, and other formulae Mandatory Go-Getter and can handle things independently Mandatory Good Academic & very good with numbers/calculation (minimum 1 st class) Mandatory Job characteristics (List of Duties or Tasks Performed) In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service. As an Assistant Manager, you need to be: Communication Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders. Payment collection Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor’s lists and target zero bad debts. Team management Experience in managing the team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.